Not resolved
0 comments

Our Four Seasons Sunroom is over 30 years old.Age and exposure to the elements caused the clear plastic panels to cloud.

We contacted a Four Seasons authorized repair company in Southern California to replace the panels. The contractor told us that, because of room was so old, the best approach was to reglaze the entire room with double panel glass. After we gave the go ahead, the project began at a snails pace. 5 months after work began the contractor walked away from the unfinished project resulting in us filing a claim with the bond agency and a complaint with the California Contractors License Board.

Our lawyer son-in-law advised us to immediately sue (expected trial lawyer reaction - at least in California). The bond company wanted 3 estimates to determine what it would cost to make the necessary repairs to complete the project. No contractors would respond to our request for a bid - all said "I am not going to be responsible for another contractors work." At that point we called Four Seasons Sunrooms mainly to obtain contact info for a contractor that would provide us with a repair bid. Instead what we got was a company that voluntarily stood behind their 3 decade old product and the work done by one of their authorized contractors.

The contractor they sent to do the repair was from Texas (he came twice) and was a true pleasure to work with. He very much knew what needed to be done and, on the first visit, ordered all of the necessary parts. On the second visit he disassembled the entire sunroom, and using the proper parts and techniques, reassembled the room. He completed the project in 1 1/2 days (albeit it almost 1 year to the day from when we began this gyration).

Why Four Seasons decided to help us to this extent is beyond me but was very much appreciated!! I've read a number of negative reports of service but I will tell you our experience was absolutely the best ever.

The real test came when it finally rained in Southern California - no leaks - not even a small leak, none!!THANK YOU FOUR SEAONS SUNROOMS!!

This reviewer shared experience about good customer service and wants this business to read this review and look into the issue (if any). This person is overall satisfied with Four Seasons Sunrooms. Reviewer wants customer support to reach our to him or her for further discussion of this matter.

Also, you can continue reading comments about Four Seasons Sunrooms.

Check out the best and the worst companies in Home Construction and Repair category for more informed decision or compare Four Seasons Sunrooms to other companies on our site.

Had an Experience with Four Seasons Sunrooms?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Pulte Homes - Water problems in basement Pulte Homes "The Pulte home I purchased has serious water problems. Whenever it rains (or snows), the sump pump works continuously to pump water out of my basement. The volume..." Read more Lgi Homes - Must read - dont reccommend an LGI home to anyone! Lgi Homes "We have foundation problems inside and out. Electrical problems. Plumbing problems. Leaks. Had to replace AC unit b/c they put one 1 ton too small for our size home which..." Read more 50 Floor - Installation Review from Durham, North Carolina 50 Floor "On December 4, 2014, we signed a purchase order with 50 Floor to remove existing hardwood floors and carpet in our home and to install new hardwood based on the..." Read more Lgi Homes - Brand New LGI home has way too many problems Lgi Homes "We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that were flat out ignored (still, to this day..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more