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Update by user Jun 15, 2021
Company fixed the issue and I have been provided with product or service ordered. still not completed but making headway.
Update by user May 16, 2021
Four seasons Holbrook NY is the location I have issues with
Original review posted by user May 16, 2021
Originally posted 4/22/2021 Today 5/17/2021
We had four seasons to the house twice. they installed 18 windows for us.
Three years ago 2019
The work was great. The staff was great.
However, one of the latches on a casement window failed twice. in March 2020 a second service tech came and removed the latch from my property. Then Covid hit.
I have not heard from Four Seasons since then. My guarantee is a piece of duct tape covering the air leak where the window latch once lived
I have called and was promised a call back. Caller ID alerts Customer service I am on the line, and lately I am switched automatically to voice mail.
I feel that I have acted appropriately and have not gone over the top.
Four Seasons has not contacted or called me.
Instead the called my son who I referred to them
I sent a google review and was told to expect a call back.
Please fix my window latch this has been going in for two years
I am calling BS on Four Seasons Windows. To be Continued
User's recommendation: A sucker is born every minute.
Product or Service Mentioned: Four Seasons Sunrooms Customer Care.
Monetary Loss: $5000.
Preferred solution: Let the company propose a solution.
Four Seasons Sunrooms Pros: Great lip service.
Four Seasons Sunrooms Cons: Poor customer service.