Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls.
They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the installer does not get back to us in reasonable time.
So now after a month+ we are still waiting for the response and replacement of the window, status unknown. Still no response from Four Seasons. POOR lousy service no matter how you look at it. Regret dealing with them.
Even the initial installation did NOT go smoothly. One curved window arrived broken and had to be replaced which was a damn sooner done than this now broken window that we have been looking at since June 21st.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Get a replacement window here STAT!.
I didn't like: No response to our problem.