Four Seasons Sunrooms Reviews

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Poor Service before they got started

Four Seasons set an in home consulting appointment with a local contractor. After waiting for 20 minutes and no one showed I contacted the contractor listed in the email and they stated they never received any information regarding the appointment . They couldn’t even schedule the appointment right, I could only imagine what would happen if they were awarded a contract to build a sunroom in the home.
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ID
#1349289 Review #1349289 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Customer Care
New Reviewer
The quality of the materials and the design of my screen room are excellent. But most everything else is pretty dismal. To start this product should never be sold w/o a couple of days of consulting/installation help at the beginning. Turns out the manual says this is,...
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1 comment
#1770319

What type of sunroom did you purchase out of curiosity?

ID
#1347755 Review #1347755 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Cons
  • Installation manuals and help aids
Reason of review
Installation manual and process
Loss
$1200
Preferred solution
Let the company propose a solution
New Reviewer

Shattered Side window

Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls. They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the installer does not get back to us in reasonable time. So now after a month+ we are still waiting for the response and replacement of the window, status unknown. Still no response from Four Seasons. POOR lousy service no matter how you look at it. Regret dealing with them. Even the initial installation did NOT go smoothly. One curved window arrived broken and had to be replaced which was a damn sooner done than this now broken window that we have been looking at since June 21st.
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ID
#1312745 Review #1312745 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Cons
  • No response to our problem
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get a replacement window here STAT!
New Reviewer
My fiancé contacted and made an appointment at Sams club to bid a job, she was called 2 days later asked a bunch of questions about if she was on the loan of the house and wouldn't come out unless she was. I called back that day, and said she was on the deed and that...
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ID
#1308603 Review #1308603 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Reason of review
Poor customer service
New Reviewer
15 years after install. It turns out all walls failed with glass. Wood framing bad rot. it seems that u don't want to help. The pitch of room is got all water running into walls. your dealer in new berlin i told him my problem it seems i called during you convention he...
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ID
#1283554 Review #1283554 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Bad quality
New Reviewer
I the customer signed a contract through my local builder to install a Four Seasons sun room July 2017. Four Seasons New York requested a second set of drawings November 2017. Four Seasons New York finally delivered the fabricated pieces in order to install the sun...
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ID
#1240262 Review #1240262 is a subjective opinion of poster.
Location
Holbrook, New York
Service
Four Seasons Sunrooms Sunroom Installation
Cons
  • Time is takes to deliver four seasons sun room material
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
New Reviewer
Update by user May 02, 2018

The salesman finally contacted me after he was contacted by Better Business Bureau. He asked me what he could do to help me?

He said that I told him I had got it repaired and he thought that was the end of it.

I said, no that wasn't. What you need to do is refund me...

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ID
#1224307 Review #1224307 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Pros
  • Style of solar room
Cons
  • Project time
  • Fact that they never really tried to fix the room
  • Customer service
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Let the company propose a solution
New Reviewer
Excellent company with a beautiful showroom in the Corporate Office located in Holbrook, New York. High quality products too. Would definitely recommend Four Seasons Sunrooms and Windows. I am NOT a pissed consumer, but wanted to let other consumers know that Four...
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6 comments
#1626017

4 Seasons has not been helpful. Waiting 6 months & counting to get this project going.

My complaint is with 4 Seasons. I used them blindly because of their name & ‘reputation’ big mistake as they will not answer phone to help customer along in this process.

I want to be happy with my contractor, but I can’t reach them now. I would like a call from 4 Seasons to move this along.

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ID
#1204238 Review #1204238 is a subjective opinion of poster.
Location
Holbrook, New York
Reason of review
All around EXCELLENT company!

GREAT JOB JANET

TODAY I SPOKE TO A PERSON NAMED JANET . ON THE PHONE SHE HELPED ME OUT PERFECTLY HER NAME WAS JANET SHE WAS KNOWLEDGEABLE HELPFUL CARING AND ANSWERED ALL AND EVERY QUESTION. IT IS PEOPLE LIKE JANET THAT ARE GOING TO MAKE ME REFER 4 SEASONS. GREAT JOB AND SHE SHOULD BE APPLAUDED BY HER SUPERVISOR AND COMPANY. I SPENT FIVE TO TEN MINUTES ON THE PHONE WITH JANET AND SHE KNEW WHAT I WAS Talking ABOUT THERE PRODUCTS FROM MY SHAKY DESCRIPTION . go Janet thank you Steve GREAT JOB ,GREAT JOB,GREAT JOB,GREAT JOB GREAT JOB I I I I I I I I I I I I I I I I I I I I I I I I I IT NEEDED MORE WORDS TO GO THOUGHT.
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ID
#1195259 Review #1195259 is a subjective opinion of poster.
Location
Holbrook, New York
Service
Four Seasons Sunrooms Customer Care
Reason of review
Good customer service

NO CALL BACK/PHONE BOX FULL

NEED TO HAVE ROOF FIXED FROM LEAKING.MADE APPT. FOR TIME,NEVER SHOWED AND NO CALL BACK.THEY ARE AVOIDING ANSWERING PHONE.VERY BAD CUSTOMER RELATION,NOT GOOD FOR YOUR COMPANY'S FUTURE.LUCKLY WE DO NOT HAVE ALOT OF RAIN YET,NEED TO HAVE IT FIXED BEFORE THE RAINING SEASON,IT'S ONLY GOING TO GET WORSE!THE VENTURA OFFICE IS NOT ANSWERING THEIR PHONES,I REGRET NOW ON CHOSING 4 SEASONS ON THIS WORK.I NEED TO HAVE THIS WORK DONE RIGHT,ITS BEEN 11 YEARS SINCE THIS ROOM,WAS FINISHED.I WILL HOLD OFF,BEFORE I CALL THE BBB AND SUBMIT A FORMAL COMPLINT AND ALSO USE OUR LOCAL CITY FACEBOOK AND WARN OTHERS ABOUT DEALING WITH YOUR COMPANY.
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ID
#1123407 Review #1123407 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Cons
  • Fact that they never really tried to fix the room
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Full refund

No show

They called me five times today to confirm tonight's 6pm appointment even after I asked them to stop calling and then they didn't show up. No phone call, no email.
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ID
#1102503 Review #1102503 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Customer Care
Reason of review
Poor customer service
New Reviewer
We decided to have a Four Seasons sunroom installed and were very excited. Unfortunately due to local bylaws , we were unable to get a permit. My husband called and explained the situation to Four Seasons, expecting to have some portion of the deposit returned. They...
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ID
#1096034 Review #1096034 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Customer Care
Reason of review
Poor customer service
New Reviewer

Sliding glass door

I have had my sunroom for about 10 years by four seasons sunrooms I have called for over a month trying to get it repaired with no luck noone will call me back my track and wheel is broke can barely open door anymore the roof is leaking which had to fix myself the screen door is broke and not on track would someone please get this fixed I'm not happy at all awful customer service!!!
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ID
#1094348 Review #1094348 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Bad quality

Did great job

Best investment i ever made. It really is nice.
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ID
#1042604 Review #1042604 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Window Installation
Reason of review
Good quality
New Reviewer

Four Seasons Sunrooms Installation Review

Excellent product installed in a timely manner. We Love our sunroom!
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ID
#1032976 Review #1032976 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Reason of review
Good quality