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It has 9 long years of heart ache, emails, letters, photographs, conversations, etc. regarding repair, replacement or refund of the “wrong and defected product/solarium installed at my home. Leaks, Leask and more leaks. The rubber seals between each piece of glass in...
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GratefulCapybara101
#1747136

I have a Four Seasons Solarium. It was built about a year before I purchased the home.

It has always leaked from the ceiling windows.. When the supplier (franchise) did respond once, it looks like they shot some caulk around one of the thermal seal windows. It did not work. I travel a lot and never pursued this as actively as perhaps I should have.

Fast forward about 20 years to today. All the windows in the ceiling have failed and three of the casement windows have rotted out. I'm having the entire structure torn down but keeping the brick base on brick floor. I'm then having a glorified porch ("three seasons room") built on top of the structure by a local contractor.

It will be screened in with what are essentially storm window that can be raised to keep out the elements. There's no drainage on the floor so I have to keep the elements out. The roof will be shingled with the same pitch of the roof. Cost is around $15k which includes demo.

The key part is that all the components that will be used will be standard items that I can find at Home Depot in case replacements are needed. No heat - I'm convinced that the baseboard heating in the winter with cycling off and on helped cause the leakage of the ceilings windows and their failing. My take away is that if you want a year-round room have a real addition built on your home. IMHO, forget about any pre-engineered kit.

BTW a few years ago I considered having Four Seasons come out and estimate what it would take to replace it. The local franchise wanted to charge me for a service call. I decided to wait a couple of years and the take the action I mentioned above. My house backs up to woods so for the most part our subdivision neighbors were spared having to look at it.

Fortunately I have understanding neighbors on either side of me. Good luck - hope this helps.

Review
#1628617 Review #1628617 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Repair, replace refund
1.0
Details
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
I bought a Four Seasons Sunroom Conservatory in 2008 that started growing mushrooms out of the decking at only 5 years old. I have written proof that I contacted them and their response was to get an herbacide. Can you believe it? Mushrooms mean moisture. I have...
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Review
#1586069 Review #1586069 is a subjective opinion of poster.
Pros
  • Beautiful room
Cons
  • Customer service
  • Rots
  • Leaks
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Dont Trust Four Seasons They Lie
  • No Warranty
1.0
Details
38000 deposit 1.5 year ago and now in court. BEFORE U SIGN THAT CONTRACT read it read it well and have an attorney read it —you have no rights as the arbitration clause put the burden on you to pay for fees and stop u from suing them, and if you read carefully they...
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1 comment
Anonymous
#1600260

Four Seasons Factory Direct / Sunrooms & Windows allow dealers to use their logo and name to sell jobs to later say their not responsible for their dealers. Check out KY3 on your side investigation Springfield Mo.

Google KY3.com Ashley Reynolds on your side / Sunroom company. The Mo. AG is investigating on multiple complaints.

Four Seasons and their dealer have active law suits pending in Springfield Mo. at present time.

Review
#1367816 Review #1367816 is a subjective opinion of poster.
Cons
  • Lies lies lies

Four Seasons Sunrooms - Poor Service before they got started

1.0
Details
Four Seasons set an in home consulting appointment with a local contractor. After waiting for 20 minutes and no one showed I contacted the contractor listed in the email and they stated they never received any information regarding the appointment . They couldn’t even schedule the appointment right, I could only imagine what would happen if they were awarded a contract to build a sunroom in the home.
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Review
#1349289 Review #1349289 is a subjective opinion of poster.
1.3
Details
Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls. They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the...
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Review
#1312745 Review #1312745 is a subjective opinion of poster.
Cons
  • No response to our problem
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get a replacement window here STAT!
Tags
  • The Work
1.3
Details

Update by user May 02, 2018

The salesman finally contacted me after he was contacted by Better Business Bureau. He asked me what he could do to help me?

He said that I told him I had got it repaired and he thought that was the end of it.

I said, no that wasn't. What you need to do is refund me...

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Review
#1224307 Review #1224307 is a subjective opinion of poster.
Pros
  • Style of solar room
Cons
  • Fact that they never really tried to fix the room
  • Customer service
  • Project time
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Let the company propose a solution
1.0
Details
NEED TO HAVE ROOF FIXED FROM LEAKING.MADE APPT. FOR TIME,NEVER SHOWED AND NO CALL BACK.THEY ARE AVOIDING ANSWERING PHONE.VERY BAD CUSTOMER RELATION,NOT GOOD FOR YOUR COMPANY'S FUTURE.LUCKLY WE DO NOT HAVE ALOT OF RAIN YET,NEED TO HAVE IT FIXED BEFORE THE RAINING...
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Review
#1123407 Review #1123407 is a subjective opinion of poster.
Cons
  • Fact that they never really tried to fix the room
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Full refund

Four Seasons Sunrooms - No show

1.0
Details
They called me five times today to confirm tonight's 6pm appointment even after I asked them to stop calling and then they didn't show up. No phone call, no email.
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Review
#1102503 Review #1102503 is a subjective opinion of poster.
Reason of review
Poor customer service

Four Seasons Sunrooms - Sliding glass door

1.0
Details
I have had my sunroom for about 10 years by four seasons sunrooms I have called for over a month trying to get it repaired with no luck noone will call me back my track and wheel is broke can barely open door anymore the roof is leaking which had to fix myself the screen door is broke and not on track would someone please get this fixed I'm not happy at all awful customer service!!!
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Review
#1094348 Review #1094348 is a subjective opinion of poster.
Reason of review
Bad quality

Contact Four Seasons Sunrooms Customer Service

Mailing Address:
Seasons Solar Products LLC
5005 Veterans Memorial Highway
Holbrook, NY 11741
USA
Phone:
(631) 563-4000
All Four Seasons Sunrooms Contacts
1.0
Details
Four Seasons Sunrooms - Room settleing can't open door windows in a bind screens don't fit roof seaks
The people that came out after several delays and found that they had order the wrong parts which caused more delays. Frame started cracking around the windows and then the screens don't fit because of the settling. Hired and engineer , said the install was poor Needs...
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Review
#923414 Review #923414 is a subjective opinion of poster.
Cons
  • Fact that they never really tried to fix the room
Reason of review
all of the above
Loss
$48000
Preferred solution
Full refund