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1.0
Details
It has 9 long years of heart ache, emails, letters, photographs, conversations, etc. regarding repair, replacement or refund of the “wrong and defected product/solarium installed at my home. Leaks, Leask and more leaks. The rubber seals between each piece of glass in...
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1 comment
Annalena
#1747136

I have a Four Seasons Solarium. It was built about a year before I purchased the home.

It has always leaked from the ceiling windows.. When the supplier (franchise) did respond once, it looks like they shot some caulk around one of the thermal seal windows. It did not work. I travel a lot and never pursued this as actively as perhaps I should have.

Fast forward about 20 years to today. All the windows in the ceiling have failed and three of the casement windows have rotted out. I'm having the entire structure torn down but keeping the brick base on brick floor. I'm then having a glorified porch ("three seasons room") built on top of the structure by a local contractor.

It will be screened in with what are essentially storm window that can be raised to keep out the elements. There's no drainage on the floor so I have to keep the elements out. The roof will be shingled with the same pitch of the roof. Cost is around $15k which includes demo.

The key part is that all the components that will be used will be standard items that I can find at Home Depot in case replacements are needed. No heat - I'm convinced that the baseboard heating in the winter with cycling off and on helped cause the leakage of the ceilings windows and their failing. My take away is that if you want a year-round room have a real addition built on your home. IMHO, forget about any pre-engineered kit.

BTW a few years ago I considered having Four Seasons come out and estimate what it would take to replace it. The local franchise wanted to charge me for a service call. I decided to wait a couple of years and the take the action I mentioned above. My house backs up to woods so for the most part our subdivision neighbors were spared having to look at it.

Fortunately I have understanding neighbors on either side of me. Good luck - hope this helps.

ID
#1628617 Review #1628617 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Repair, replace refund

Four Seasons Sunrooms - Nothing but problems

1.7
Details
Avoid this company and save your money I bought two sunrooms. The contractors were rude and did a very poor job. The Roofs leak, the windows and doors jam. The french doors on one of my sun rooms leak whenever it rains. Th parent company is totally useless. They want to send out contractors that overcharge for everything.
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ID
#1838352 Review #1838352 is a subjective opinion of poster.
Pros
  • Are beautiful when first installed
Cons
  • Fall apart quickly
Loss
$64000
Preferred solution
Let the company propose a solution

Four Seasons Sunrooms - High Pressure sale team

1.0
Details
I went online looked at their website made the big mistake of clicking on free catalog. I got 3 emails in minutes of clicking on that. I also received phone calls 10 minutes after that. If you don't like high pressure sales stay away from these guys.Must be commission only sale department. Awful!
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ID
#1809135 Review #1809135 is a subjective opinion of poster.
Location
Adams, Wisconsin
1.2
Details
I have French doors leading to the backyard. One of the glass doors(double pane vacuum sealed) failed and moisture spots began to form on the inside of the pane. I contacted the company on 11/01/19. Sent the warranty number and reason I was contacting them. They...
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ID
#1783329 Review #1783329 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Customer Care
Cons
  • No response to our problem
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Full refund

Four Seasons Sunrooms - Stay away

Company is happy to take your money but does not care about customers concern. I stand behind what I said. No person from management ever called back nor did they come back to finish the job. The city inspector checked the job and stated I needed a at least one more bracket on the pergalo and really I needed a more secure bracket system. No one ever came or called. Stay away Stay away. The worst company ever.
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ID
#1707718 Review #1707718 is a subjective opinion of poster.
Location
Topeka, Kansas
Service
Four Seasons Sunrooms Customer Care
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Four Seasons Sunrooms - Terrible

1.0
Details
Wall leaks can't install flooring, 2 pieces glass over 12' quad door not installed, trim and finish not installed. Con't get thru to consumer affairs. Sorry company. Jim Thompson Wilmington NC.
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1 comment
Anonymous
#1789290

I know the feeling. Have a cracked curved window and the franchise owner says that they don’t make them anymore. Does anyone know if this is true?

ID
#1692159 Review #1692159 is a subjective opinion of poster.
Cons
  • Lies lies lies
Reason of review
Job not completed, I have been told time and again of coming too work but never showing up!!
Loss
$3000
Preferred solution
Deliver product or service ordered

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1.2
Details
Very disappointed with the work and finished product. The job should have been completed in 3-4 days tops. Ended up taking 6 weeks. The job Called several times about when someone would come and finish and would be told someone would be out and then no one shows and no...
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ID
#1680340 Review #1680340 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Reason of review
Poor customer service

Four Seasons Sunrooms - LEAK IN SUNROOM UNDER WARRANTY

i have been trying for 1 year to solve a leak in one corner of my sunroom through the local contact while still under warranty. . the dealer i bought from has closed up. some attempts to resolve were approved by NY office but the leak is still there. i require further approval to someone to have this fixed as it is not as simple as first thought. i left a message a week ago with Consumer Affairs and no return call has been received.
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ID
#1656423 Review #1656423 is a subjective opinion of poster.
Location
Toronto, North York, Ontario
Product
Four Seasons Sunrooms Sunroom
Reason of review
Warranty issue
Preferred solution
require further repairs and approval by NY office to local repair dealer
1.0
Details
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
I bought a Four Seasons Sunroom Conservatory in 2008 that started growing mushrooms out of the decking at only 5 years old. I have written proof that I contacted them and their response was to get an herbacide. Can you believe it? Mushrooms mean moisture. I have...
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ID
#1586069 Review #1586069 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Pros
  • Beautiful room
Cons
  • No warranty
  • Customer service
  • Rots
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
2.3
Details
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
It has been 13 weeks since we ordered our LifeRoom and we still do not have all the materials. We were told a ship date and only a few parts ship. The framing shipped, but no screens. The screens shipped, but no housing for them to go into. The contractor cannot do any...
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ID
#1581212 Review #1581212 is a subjective opinion of poster.
Location
Houston, Texas
Service
Four Seasons Sunrooms Shipping Service
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Deliver product or service ordered

Contact Four Seasons Sunrooms Customer Service

Website:
Mailing Address:
5005 Veterans Memorial Highway
Holbrook, NY 11741
USA
Phone:
(888) 270-3546
Contact Four Seasons Sunrooms Customer Service

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Four Seasons Sunrooms - Terrible customer service and no parts offered even though I asked to pay for them

Sunroom leaks like a sieve and four seasons wants nothing to do with it even though I offered to pay Never return calls No parts They suck
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ID
#1517652 Review #1517652 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Damaged or defective