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Four Seasons Sunrooms
Reviews Chart
$500K
CLAIMED LOSSES
105
TOTAL REVIEWS
250K
PAGE VIEWS
It has 9 long years of heart ache, emails, letters, photographs, conversations, etc. regarding repair, replacement or refund of the “wrong and defected product/solarium installed at my home. Leaks, Leask and more leaks. The rubber seals between each piece of glass in...
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1 comment
I have a Four Seasons Solarium. It was built about a year before I purchased the home.
It has always leaked from the ceiling windows.. When the supplier (franchise) did respond once, it looks like they shot some caulk around one of the thermal seal windows. It did not work. I travel a lot and never pursued this as actively as perhaps I should have.
Fast forward about 20 years to today. All the windows in the ceiling have failed and three of the casement windows have rotted out. I'm having the entire structure torn down but keeping the brick base on brick floor. I'm then having a glorified porch ("three seasons room") built on top of the structure by a local contractor.
It will be screened in with what are essentially storm window that can be raised to keep out the elements. There's no drainage on the floor so I have to keep the elements out. The roof will be shingled with the same pitch of the roof. Cost is around $15k which includes demo.
The key part is that all the components that will be used will be standard items that I can find at Home Depot in case replacements are needed. No heat - I'm convinced that the baseboard heating in the winter with cycling off and on helped cause the leakage of the ceilings windows and their failing. My take away is that if you want a year-round room have a real addition built on your home. IMHO, forget about any pre-engineered kit.
BTW a few years ago I considered having Four Seasons come out and estimate what it would take to replace it. The local franchise wanted to charge me for a service call. I decided to wait a couple of years and the take the action I mentioned above. My house backs up to woods so for the most part our subdivision neighbors were spared having to look at it.
Fortunately I have understanding neighbors on either side of me. Good luck - hope this helps.
ID
Reason of review
Damaged or defective
Preferred solution
Repair, replace refund
Fraudulent warranties and guarantees
they did not honor their commitment to replace any window seals that and are asking for labor charges amounting to more than purchasing new windows from another companybbuyer bewareb
User's recommendation: buyer beware.
ID
Location
Hampton Bays, New York
Not reliable dont honor their guarantees
when we contracted for entire home replacement of windows we were offered a lifetime warrantee and guarantee if seal broke replaced at no cost now that happened within 10 years and they wont do anything in fact they will charge a hefty fee for labor As the saying goes "Buyer Beware" We got screwed hope no one else does.
User's recommendation: buyer beware dont use this company at all costs they are phonies.
ID
Location
Hampton Bays, New York
Not happy
We had an all glass sunroom installed a few years back. Unfortunately, my backyard faces the South and the salesperson neglected to tell us that with the sun beating down on it, it will become a hothouse. We had no knowledge about a sunroom and figured the salesperson would be honest with us. We inquired about installing shades but they cost a fortune. My sunroom is unusable in the Summer.
ID
Location
Holbrook, New York
Cons
- Failed to mention the heat accumulation
Preferred solution
Let the company propose a solution
Insulation or styrofoam
The styrofoam used as insulation is coming out dropping on floor as dust particles. We need advice on fixing this problem.
User's recommendation: Ask what kind of insulation is used.
ID
Preferred solution
Let the company propose a solution
Very poor quality and nothing but problems
I have two sunrooms both of which didn't last more than a couple of years before we had significant problems. The rooms leak, the roofs reflect and focus the sunlight causing vinyl to warp and melt, wood siding cracks and deteriorates. Its like have a LASER beam on your house. The contractor I used ( no longer in business, gee I wonder why) couldn't fix the problems and gave up. The parent company could care less about you. If there is a class action on this company, count me in. I am John Carter, zcentinc@***.com
User's recommendation: Don't bother run away.
ID
Location
Bow, New Hampshire
PissedConsumer.com fights for consumer rights
Need parts
Im not complaining. I need nozzles for the Liferoom as only 4 of 10 work. I tried cleaning them out to no avail. Im not interested in a $400 tuneup when this is all it needs. Probably not the best forum for this issue.
ID
Location
Holbrook, New York
Pros
- Have the liferoom product
Cons
- It is a bird trap the get trapped in the pillars
Preferred solution
Let the company propose a solution
Nothing but problems
I bought two sunrooms. The contractors were rude and did a very poor job. The Roofs leak, the windows and doors jam. The french doors on one of my sun rooms leak whenever it rains. Th parent company is totally useless. They want to send out contractors that overcharge for everything.
User's recommendation: Avoid this company and save your money.
ID
Pros
- Are beautiful when first installed
Cons
- Fall apart quickly
Loss
$64000
Preferred solution
Let the company propose a solution
High Pressure sale team
I went online looked at their website made the big mistake of clicking on free catalog. I got 3 emails in minutes of clicking on that. I also received phone calls 10 minutes after that. If you don't like high pressure sales stay away from these guys.Must be commission only sale department. Awful!
ID
Location
Adams, Wisconsin
I have French doors leading to the backyard. One of the glass doors(double pane vacuum sealed) failed and moisture spots began to form on the inside of the pane. I contacted the company on 11/01/19. Sent the warranty number and reason I was contacting them. They...
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ID
Service
Four Seasons Sunrooms Customer Care
Cons
- No response to our problem
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Full refund
Compare Companies
Four Seasons Sunrooms
105 reviews
VS
Homeadvisor
279 reviews
Stay away
Company is happy to take your money but does not care about customers concern. I stand behind what I said. No person from management ever called back nor did they come back to finish the job. The city inspector checked the job and stated I needed a at least one more bracket on the pergalo and really I needed a more secure bracket system. No one ever came or called. Stay away Stay away. The worst company ever.
ID
Location
Topeka, Kansas
Service
Four Seasons Sunrooms Customer Care
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
Terrible
Wall leaks can't install flooring, 2 pieces glass over 12' quad door not installed, trim and finish not installed. Con't get thru to consumer affairs. Sorry company. Jim Thompson Wilmington NC.
1 comment
ID
Cons
- Lies lies lies
Reason of review
Job not completed, I have been told time and again of coming too work but never showing up!!
Loss
$3000
Preferred solution
Deliver product or service ordered
Very disappointed with the work and finished product. The job should have been completed in 3-4 days tops. Ended up taking 6 weeks. The job Called several times about when someone would come and finish and would be told someone would be out and then no one shows and no...
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ID
Service
Four Seasons Sunrooms Installation
Reason of review
Poor customer service
LEAK IN SUNROOM UNDER WARRANTY
i have been trying for 1 year to solve a leak in one corner of my sunroom through the local contact while still under warranty. . the dealer i bought from has closed up. some attempts to resolve were approved by NY office but the leak is still there. i require further approval to someone to have this fixed as it is not as simple as first thought. i left a message a week ago with Consumer Affairs and no return call has been received.
ID
Location
Toronto, North York, Ontario
Product
Four Seasons Sunrooms Sunroom
Reason of review
Warranty issue
Preferred solution
require further repairs and approval by NY office to local repair dealer
I bought a Four Seasons Sunroom Conservatory in 2008 that started growing mushrooms out of the decking at only 5 years old. I have written proof that I contacted them and their response was to get an herbacide. Can you believe it? Mushrooms mean moisture. I have...
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ID
Product
Four Seasons Sunrooms Sunroom
Pros
- Beautiful room
Cons
- Lies lies lies
- Rots
- Customer service
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
It has been 13 weeks since we ordered our LifeRoom and we still do not have all the materials. We were told a ship date and only a few parts ship. The framing shipped, but no screens. The screens shipped, but no housing for them to go into. The contractor cannot do any...
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ID
Location
Houston, Texas
Service
Four Seasons Sunrooms Shipping Service
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Deliver product or service ordered
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I know the feeling. Have a cracked curved window and the franchise owner says that they don’t make them anymore. Does anyone know if this is true?