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1.0
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Customer service
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NEED TO HAVE ROOF FIXED FROM LEAKING.MADE APPT. FOR TIME,NEVER SHOWED AND NO CALL BACK.THEY ARE AVOIDING ANSWERING PHONE.VERY BAD CUSTOMER RELATION,NOT GOOD FOR YOUR COMPANY'S FUTURE.LUCKLY WE DO NOT HAVE ALOT OF RAIN YET,NEED TO HAVE IT FIXED BEFORE THE RAINING SEASON,IT'S ONLY GOING TO GET WORSE!THE VENTURA OFFICE IS NOT ANSWERING THEIR PHONES,I REGRET NOW ON CHOSING 4 SEASONS ON THIS WORK.I NEED TO HAVE THIS WORK DONE RIGHT,ITS BEEN 11 YEARS SINCE THIS ROOM,WAS FINISHED.I WILL HOLD OFF,BEFORE I CALL THE BBB AND SUBMIT A FORMAL COMPLINT AND ALSO USE OUR LOCAL CITY FACEBOOK AND WARN OTHERS ABOUT DEALING WITH YOUR COMPANY.

Reason of review: Poor customer service.

Monetary Loss: $15000.

Preferred solution: Full refund.

I didn't like: Fact that they never really tried to fix the room.

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