Four Seasons Sunrooms - LEAK IN SUNROOM UNDER WARRANTY

i have been trying for 1 year to solve a leak in one corner of my sunroom through the local contact while still under warranty. . the dealer i bought from has closed up. some attempts to resolve were approved by NY office but the leak is still there. i require further approval to someone to have this fixed as it is not as simple as first thought. i left a message a week ago with Consumer Affairs and no return call has been received.
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ID
#1656423 Review #1656423 is a subjective opinion of poster.
Location
Toronto, North York, Ontario
Product
Four Seasons Sunrooms Sunroom
Reason of review
Warranty issue
Preferred solution
require further repairs and approval by NY office to local repair dealer
1.0
Details
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
I bought a Four Seasons Sunroom Conservatory in 2008 that started growing mushrooms out of the decking at only 5 years old. I have written proof that I contacted them and their response was to get an herbacide. Can you believe it? Mushrooms mean moisture. I have...
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ID
#1586069 Review #1586069 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Pros
  • Beautiful room
Cons
  • Rots
  • Customer service
  • Leaks
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution

Four Seasons Sunrooms - Terrible customer service and no parts offered even though I asked to pay for them

Sunroom leaks like a sieve and four seasons wants nothing to do with it even though I offered to pay Never return calls No parts They suck
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ID
#1517652 Review #1517652 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Damaged or defective

Four Seasons Sunrooms - I bought a four seasons curved glass sun room and cannot get replacement parts for the doors, screens, and screen doors.

The warranty and service does not exist.
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ID
#1485912 Review #1485912 is a subjective opinion of poster.
Location
Mikado, Michigan
Product
Four Seasons Sunrooms Sunroom
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Four Seasons Sunrooms - 4 Season disaster

1.5
Details
Sunroom in cold climate- glass sits on exterior metal framing - ices up badly - multiple repairs of window fascia and knee walls, roof leakes with heavy snows- ice damns at edge, UV protection non existent All in all a horrible product - one of worst remodel decisions I ever made!
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ID
#1467461 Review #1467461 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom

Four Seasons Sunrooms - Shattered Side window

1.4
Details
Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls. They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the installer does not get back to us in reasonable time. So now after a month+ we are still waiting for the response and replacement of the window, status unknown. Still no response from Four Seasons. POOR lousy service no matter how you look at it. Regret dealing with them. Even the initial installation did NOT go smoothly. One curved window arrived broken and had to be replaced which was a damn sooner done than this now broken window that we have been looking at since June 21st.
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ID
#1312745 Review #1312745 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Cons
  • No response to our problem
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get a replacement window here STAT!
15 years after install. It turns out all walls failed with glass. Wood framing bad rot. it seems that u don't want to help. The pitch of room is got all water running into walls. your dealer in new berlin i told him my problem it seems i called during you convention he...
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ID
#1283554 Review #1283554 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Bad quality
1.3
Details

Update by user May 02, 2018

The salesman finally contacted me after he was contacted by Better Business Bureau. He asked me what he could do to help me?

He said that I told him I had got it repaired and he thought that was the end of it.

I said, no that wasn't. What you need to do is refund me...

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ID
#1224307 Review #1224307 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Pros
  • Style of solar room
Cons
  • Customer service
  • Fact that they never really tried to fix the room
  • Project time
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Let the company propose a solution

Four Seasons Sunrooms - Sliding glass door

1.0
Details
I have had my sunroom for about 10 years by four seasons sunrooms I have called for over a month trying to get it repaired with no luck noone will call me back my track and wheel is broke can barely open door anymore the roof is leaking which had to fix myself the screen door is broke and not on track would someone please get this fixed I'm not happy at all awful customer service!!!
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ID
#1094348 Review #1094348 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Bad quality

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