Four Seasons Sunrooms - Four Seasons -- Don't believe the guarantee!

I purchased a sunroom from Four Seasons Solar Products. After seven years we discoverd wood rot caused by water entering within the structure. Inspection by experts concluded that the sunroom was not correctly installed. As a result, it had to be torn down, and replaced. I wound up paying for the same room twice. When I appealed to Four Seasons they answered that the 10 year guarantee covers the materials, not the installation. The installation is done by the dealer. In our case, the dealer went bankrupt so we had to recourse to him. Dealers are trained by Four Seasons, and use the Four Seasons logo. When we inquired about a sunroom, we were referred to the dealer, Mr. Kim of KHI, there was no choice. Despite the link between the company and the dealer, Four Seasons denies all responsbility. The highly touted 10 year guarantee is practically worthless.
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ID
#274351 Review #274351 is a subjective opinion of poster.
Location
Fredericksburg, Virginia
Service
Four Seasons Sunrooms Installation
Our Four Seasons sunroom was installed by a franchisee in Paramus, NJ. We did not experience any issues with the installation of our sunroom and it has held up well, however it is very inefficient from a heating and cooling point of view. In the summer it gets hot and...
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4 comments
Khrystal
#1711910

Four seasons does not stand behind their products. I have had one four over 15 years and had problems from the beginning.

Contractor did not do the job and Four Seasons hung up on me when I complained and they said that it wasn't their problem. Their sunroom has leaked badly in many places for the entire 15 years.

And too difficult to heat in the winter and too hot in the summer and no way to install any kind of shade or blinds. I wish I had installed a regular room with a lot of skylights.

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ID
#269394 Review #269394 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
Four Seasons Sunrooms Installation
FOUR SEASONS SUNROOMS WILL NOT STAND BEHIND THE CONSTRUCTION WORK OF THEIR AUTHORIZED AGENTS. I PURCHASED ONE AND THE CONTRACTOR CLOSED AND HAD NUMEROUS LAWSUITS AGAINST HIM FOR POOR WORK. FOUR SEASONS SENT ANOTHER AGENT TO INSPECT AND ONE PERSON FROM THEIR HOME OFFICE...
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19 comments
Anonymous
#457044

NICE TO KNOW ABOUT THESE PROBLEMS. I WAS HIGHLY CONSIDERING 4 SEASONS FOR A SUN ROOM. NOW I WONT EVEN BOTHER.

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ID
#165166 Review #165166 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
Four Seasons Sunrooms Installation
Loss
$1700