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Terrible customer service and no parts offered even though I asked to pay for them

Sunroom leaks like a sieve and four seasons wants nothing to do with it even though I offered to pay Never return calls No parts They suck
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ID
#1517652 Review #1517652 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Damaged or defective

Change of mind

The rooms look so beautiful in their brochure and online. After reading the reviews....I don't think I will be doing this..hooray!!!! for reviews I have learned my lesson by reading reviews of the company I may do business with. Like
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ID
#1507544 Review #1507544 is a subjective opinion of poster.
Location
Manassas, Virginia
Reason of review
because your reviews are terrible
Loss
$25000
Preferred solution
thank God for reviews

I bought a four seasons curved glass sun room and cannot get replacement parts for the doors, screens, and screen doors.

The warranty and service does not exist.
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ID
#1485912 Review #1485912 is a subjective opinion of poster.
Location
Mikado, Michigan
Product
Four Seasons Sunrooms Sunroom
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

4 Season disaster

1.5
Details
Sunroom in cold climate- glass sits on exterior metal framing - ices up badly - multiple repairs of window fascia and knee walls, roof leakes with heavy snows- ice damns at edge, UV protection non existent All in all a horrible product - one of worst remodel decisions I ever made!
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ID
#1467461 Review #1467461 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom

Crooks

Their dealer stole our money and didn't complete the job. Four Seasons Sunrooms allows their dealers to use their name to sell jobs and when they go broke Four Seasons says "Not their Problem".
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ID
#1430286 Review #1430286 is a subjective opinion of poster.
Location
Springfield, Missouri
Service
Four Seasons Sunrooms Customer Care
1.0
Details
38000 deposit 1.5 year ago and now in court. BEFORE U SIGN THAT CONTRACT read it read it well and have an attorney read it —you have no rights as the arbitration clause put the burden on you to pay for fees and stop u from suing them, and if you read carefully they...
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1 comment
Anonymous
#1600260

Four Seasons Factory Direct / Sunrooms & Windows allow dealers to use their logo and name to sell jobs to later say their not responsible for their dealers. Check out KY3 on your side investigation Springfield Mo.

Google KY3.com Ashley Reynolds on your side / Sunroom company. The Mo. AG is investigating on multiple complaints.

Four Seasons and their dealer have active law suits pending in Springfield Mo. at present time.

ID
#1367816 Review #1367816 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
Four Seasons Sunrooms Installation
Cons
  • Lies lies lies

Poor Service before they got started

1.0
Details
Four Seasons set an in home consulting appointment with a local contractor. After waiting for 20 minutes and no one showed I contacted the contractor listed in the email and they stated they never received any information regarding the appointment . They couldn’t even schedule the appointment right, I could only imagine what would happen if they were awarded a contract to build a sunroom in the home.
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ID
#1349289 Review #1349289 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Customer Care
2.5
Details
The quality of the materials and the design of my screen room are excellent. But most everything else is pretty dismal. To start this product should never be sold w/o a couple of days of consulting/installation help at the beginning. Turns out the manual says this is,...
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1 comment
Winton
#1770319

What type of sunroom did you purchase out of curiosity?

ID
#1347755 Review #1347755 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Cons
  • Installation manuals and help aids
Reason of review
Installation manual and process
Loss
$1200
Preferred solution
Let the company propose a solution

Shattered Side window

1.4
Details
Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls. They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the installer does not get back to us in reasonable time. So now after a month+ we are still waiting for the response and replacement of the window, status unknown. Still no response from Four Seasons. POOR lousy service no matter how you look at it. Regret dealing with them. Even the initial installation did NOT go smoothly. One curved window arrived broken and had to be replaced which was a damn sooner done than this now broken window that we have been looking at since June 21st.
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ID
#1312745 Review #1312745 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Cons
  • No response to our problem
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get a replacement window here STAT!
My fiancé contacted and made an appointment at Sams club to bid a job, she was called 2 days later asked a bunch of questions about if she was on the loan of the house and wouldn't come out unless she was. I called back that day, and said she was on the deed and that...
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ID
#1308603 Review #1308603 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Reason of review
Poor customer service
15 years after install. It turns out all walls failed with glass. Wood framing bad rot. it seems that u don't want to help. The pitch of room is got all water running into walls. your dealer in new berlin i told him my problem it seems i called during you convention he...
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ID
#1283554 Review #1283554 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Bad quality
I the customer signed a contract through my local builder to install a Four Seasons sun room July 2017. Four Seasons New York requested a second set of drawings November 2017. Four Seasons New York finally delivered the fabricated pieces in order to install the sun...
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ID
#1240262 Review #1240262 is a subjective opinion of poster.
Location
Holbrook, New York
Service
Four Seasons Sunrooms Sunroom Installation
Cons
  • Time is takes to deliver four seasons sun room material
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.3
Details
Update by user May 02, 2018

The salesman finally contacted me after he was contacted by Better Business Bureau. He asked me what he could do to help me?

He said that I told him I had got it repaired and he thought that was the end of it.

I said, no that wasn't. What you need to do is refund me...

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ID
#1224307 Review #1224307 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Pros
  • Style of solar room
Cons
  • Customer service
  • Fact that they never really tried to fix the room
  • Project time
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Let the company propose a solution
5.0
Details
Excellent company with a beautiful showroom in the Corporate Office located in Holbrook, New York. High quality products too. Would definitely recommend Four Seasons Sunrooms and Windows. I am NOT a pissed consumer, but wanted to let other consumers know that Four...
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6 comments
Anonymous
#1626017

4 Seasons has not been helpful. Waiting 6 months & counting to get this project going.

My complaint is with 4 Seasons. I used them blindly because of their name & ‘reputation’ big mistake as they will not answer phone to help customer along in this process.

I want to be happy with my contractor, but I can’t reach them now. I would like a call from 4 Seasons to move this along.

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ID
#1204238 Review #1204238 is a subjective opinion of poster.
Location
Holbrook, New York
Reason of review
All around EXCELLENT company!

GREAT JOB JANET

5.0
Details
TODAY I SPOKE TO A PERSON NAMED JANET . ON THE PHONE SHE HELPED ME OUT PERFECTLY HER NAME WAS JANET SHE WAS KNOWLEDGEABLE HELPFUL CARING AND ANSWERED ALL AND EVERY QUESTION. IT IS PEOPLE LIKE JANET THAT ARE GOING TO MAKE ME REFER 4 SEASONS. GREAT JOB AND SHE SHOULD BE APPLAUDED BY HER SUPERVISOR AND COMPANY. I SPENT FIVE TO TEN MINUTES ON THE PHONE WITH JANET AND SHE KNEW WHAT I WAS Talking ABOUT THERE PRODUCTS FROM MY SHAKY DESCRIPTION . go Janet thank you Steve GREAT JOB ,GREAT JOB,GREAT JOB,GREAT JOB GREAT JOB I I I I I I I I I I I I I I I I I I I I I I I I I IT NEEDED MORE WORDS TO GO THOUGHT.
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ID
#1195259 Review #1195259 is a subjective opinion of poster.
Location
Holbrook, New York
Service
Four Seasons Sunrooms Customer Care
Reason of review
Good customer service