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2.5
Details
The quality of the materials and the design of my screen room are excellent. But most everything else is pretty dismal. To start this product should never be sold w/o a couple of days of consulting/installation help at the beginning. Turns out the manual says this is,...
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Review
#1347755 Review #1347755 is a subjective opinion of poster.
Cons
  • Installation manuals and help aids
Reason of review
Installation manual and process
Loss
$1200
Preferred solution
Let the company propose a solution
1.3
Details
Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls. They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the...
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Review
#1312745 Review #1312745 is a subjective opinion of poster.
Cons
  • No response to our problem
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get a replacement window here STAT!
Tags
  • The Work
My fiancé contacted and made an appointment at Sams club to bid a job, she was called 2 days later asked a bunch of questions about if she was on the loan of the house and wouldn't come out unless she was. I called back that day, and said she was on the deed and that...
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Review
#1308603 Review #1308603 is a subjective opinion of poster.
Reason of review
Poor customer service
15 years after install. It turns out all walls failed with glass. Wood framing bad rot. it seems that u don't want to help. The pitch of room is got all water running into walls. your dealer in new berlin i told him my problem it seems i called during you convention he...
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Review
#1283554 Review #1283554 is a subjective opinion of poster.
Reason of review
Bad quality
I the customer signed a contract through my local builder to install a Four Seasons sun room July 2017. Four Seasons New York requested a second set of drawings November 2017. Four Seasons New York finally delivered the fabricated pieces in order to install the sun...
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Review
#1240262 Review #1240262 is a subjective opinion of poster.
Cons
  • Time is takes to deliver four seasons sun room material
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.3
Details

Update by user May 02, 2018

The salesman finally contacted me after he was contacted by Better Business Bureau. He asked me what he could do to help me?

He said that I told him I had got it repaired and he thought that was the end of it.

I said, no that wasn't. What you need to do is refund me...

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Review
#1224307 Review #1224307 is a subjective opinion of poster.
Pros
  • Style of solar room
Cons
  • Fact that they never really tried to fix the room
  • Customer service
  • Project time
Reason of review
Poor customer service
Loss
$60000
Preferred solution
Let the company propose a solution
5.0
Details
Excellent company with a beautiful showroom in the Corporate Office located in Holbrook, New York. High quality products too. Would definitely recommend Four Seasons Sunrooms and Windows. I am NOT a pissed consumer, but wanted to let other consumers know that Four...
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6 comments
Anonymous
#1626017

4 Seasons has not been helpful. Waiting 6 months & counting to get this project going.

My complaint is with 4 Seasons. I used them blindly because of their name & ‘reputation’ big mistake as they will not answer phone to help customer along in this process.

I want to be happy with my contractor, but I can’t reach them now. I would like a call from 4 Seasons to move this along.

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Review
#1204238 Review #1204238 is a subjective opinion of poster.
Reason of review
All around EXCELLENT company!
Tags
  • Excellent Compnay
  • High Quality Products
  • Liferoom
  • Four Seasons Sunrooms And Windows
5.0
Details
TODAY I SPOKE TO A PERSON NAMED JANET . ON THE PHONE SHE HELPED ME OUT PERFECTLY HER NAME WAS JANET SHE WAS KNOWLEDGEABLE HELPFUL CARING AND ANSWERED ALL AND EVERY QUESTION. IT IS PEOPLE LIKE JANET THAT ARE GOING TO MAKE ME REFER 4 SEASONS. GREAT JOB AND SHE SHOULD BE...
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Review
#1195259 Review #1195259 is a subjective opinion of poster.
Reason of review
Good customer service
1.0
Details
NEED TO HAVE ROOF FIXED FROM LEAKING.MADE APPT. FOR TIME,NEVER SHOWED AND NO CALL BACK.THEY ARE AVOIDING ANSWERING PHONE.VERY BAD CUSTOMER RELATION,NOT GOOD FOR YOUR COMPANY'S FUTURE.LUCKLY WE DO NOT HAVE ALOT OF RAIN YET,NEED TO HAVE IT FIXED BEFORE THE RAINING...
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Review
#1123407 Review #1123407 is a subjective opinion of poster.
Cons
  • Fact that they never really tried to fix the room
Reason of review
Poor customer service
Loss
$15000
Preferred solution
Full refund

Four Seasons Sunrooms - No show

1.0
Details
They called me five times today to confirm tonight's 6pm appointment even after I asked them to stop calling and then they didn't show up. No phone call, no email.
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Review
#1102503 Review #1102503 is a subjective opinion of poster.
Reason of review
Poor customer service