Four Seasons Sunrooms Reviews

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Stay away

Company is happy to take your money but does not care about customers concern. I stand behind what I said. No person from management ever called back nor did they come back to finish the job. The city inspector checked the job and stated I needed a at least one more bracket on the pergalo and really I needed a more secure bracket system. No one ever came or called. Stay away Stay away. The worst company ever.
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ID
#1707718 Review #1707718 is a subjective opinion of poster.
Location
Topeka, Kansas
Service
Four Seasons Sunrooms Customer Care
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution
New Reviewer

Terrible

Wall leaks can't install flooring, 2 pieces glass over 12' quad door not installed, trim and finish not installed. Con't get thru to consumer affairs. Sorry company. Jim Thompson Wilmington NC.
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1 comment
#1789290

I know the feeling. Have a cracked curved window and the franchise owner says that they don’t make them anymore. Does anyone know if this is true?

ID
#1692159 Review #1692159 is a subjective opinion of poster.
Cons
  • Lies lies lies
Reason of review
Job not completed, I have been told time and again of coming too work but never showing up!!
Loss
$3000
Preferred solution
Deliver product or service ordered
New Reviewer

Poor company

Very disappointed with the work and finished product. The job should have been completed in 3-4 days tops. Ended up taking 6 weeks. The job Called several times about when someone would come and finish and would be told someone would be out and then no one shows and no phone call or email. Was told that I was getting aluminum pergalo and paid a premium price and then decorative ends are plastic. The gutter system for the roof is to small. No dedicated end caps. The cuts on trim were filled with caulk instead of being cut right. No blocking under one of the pillars,the pergalo did not have proper bracing to house and the city inspector stated it needed to have another brace and no one has been back. The railing I purchased the post were short so they had to cut into decorative shoe around the main support beams the 6x6 post. I complained about the railing but I not a thing offered. The work was done by one person instead of having at least two people. Worker would show up between 10 and 11 am and leave before 4 pm. Did work one day at least 8 hrs and one other day about 6 hrs. This is one company that people need to stay away from. I am a disabled veteran and was taken advantaged of. Tried to talk to management several times but no calls were ever returned. Stay away.
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ID
#1680340 Review #1680340 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Reason of review
Poor customer service
New Reviewer

LEAK IN SUNROOM UNDER WARRANTY

i have been trying for 1 year to solve a leak in one corner of my sunroom through the local contact while still under warranty. . the dealer i bought from has closed up. some attempts to resolve were approved by NY office but the leak is still there. i require further approval to someone to have this fixed as it is not as simple as first thought. i left a message a week ago with Consumer Affairs and no return call has been received.
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ID
#1656423 Review #1656423 is a subjective opinion of poster.
Location
Toronto, North York, Ontario
Product
Four Seasons Sunrooms Sunroom
Reason of review
Warranty issue
Preferred solution
require further repairs and approval by NY office to local repair dealer
New Reviewer
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
Four Seasons Sunrooms - Beware. No Warranties.
I bought a Four Seasons Sunroom Conservatory in 2008 that started growing mushrooms out of the decking at only 5 years old. I have written proof that I contacted them and their response was to get an herbacide. Can you believe it? Mushrooms mean moisture. I have...
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ID
#1586069 Review #1586069 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Pros
  • Beautiful room
Cons
  • Leaks
  • No warranty
  • Lies lies lies
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
New Reviewer
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
Four Seasons Sunrooms - 13 weeks and no LifeRoom yet
It has been 13 weeks since we ordered our LifeRoom and we still do not have all the materials. We were told a ship date and only a few parts ship. The framing shipped, but no screens. The screens shipped, but no housing for them to go into. The contractor cannot do any...
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ID
#1581212 Review #1581212 is a subjective opinion of poster.
Location
Houston, Texas
Service
Four Seasons Sunrooms Shipping Service
Reason of review
Problem with delivery
Loss
$16
Preferred solution
Deliver product or service ordered
New Reviewer

Terrible customer service and no parts offered even though I asked to pay for them

Sunroom leaks like a sieve and four seasons wants nothing to do with it even though I offered to pay Never return calls No parts They suck
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ID
#1517652 Review #1517652 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Reason of review
Damaged or defective
New Reviewer

Change of mind

The rooms look so beautiful in their brochure and online. After reading the reviews....I don't think I will be doing this..hooray!!!! for reviews I have learned my lesson by reading reviews of the company I may do business with. Like
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ID
#1507544 Review #1507544 is a subjective opinion of poster.
Location
Manassas, Virginia
Reason of review
because your reviews are terrible
Loss
$25000
Preferred solution
thank God for reviews
New Reviewer

I bought a four seasons curved glass sun room and cannot get replacement parts for the doors, screens, and screen doors.

The warranty and service does not exist.
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ID
#1485912 Review #1485912 is a subjective opinion of poster.
Location
Mikado, Michigan
Product
Four Seasons Sunrooms Sunroom
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

4 Season disaster

Sunroom in cold climate- glass sits on exterior metal framing - ices up badly - multiple repairs of window fascia and knee walls, roof leakes with heavy snows- ice damns at edge, UV protection non existent All in all a horrible product - one of worst remodel decisions I ever made!
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ID
#1467461 Review #1467461 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom

Crooks

Their dealer stole our money and didn't complete the job. Four Seasons Sunrooms allows their dealers to use their name to sell jobs and when they go broke Four Seasons says "Not their Problem".
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ID
#1430286 Review #1430286 is a subjective opinion of poster.
Location
Springfield, Missouri
Service
Four Seasons Sunrooms Customer Care
New Reviewer
38000 deposit 1.5 year ago and now in court. BEFORE U SIGN THAT CONTRACT read it read it well and have an attorney read it —you have no rights as the arbitration clause put the burden on you to pay for fees and stop u from suing them, and if you read carefully they...
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1 comment
#1600260

Four Seasons Factory Direct / Sunrooms & Windows allow dealers to use their logo and name to sell jobs to later say their not responsible for their dealers. Check out KY3 on your side investigation Springfield Mo.

Google KY3.com Ashley Reynolds on your side / Sunroom company. The Mo. AG is investigating on multiple complaints.

Four Seasons and their dealer have active law suits pending in Springfield Mo. at present time.

ID
#1367816 Review #1367816 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
Four Seasons Sunrooms Installation
Cons
  • Lies lies lies
New Reviewer

Poor Service before they got started

Four Seasons set an in home consulting appointment with a local contractor. After waiting for 20 minutes and no one showed I contacted the contractor listed in the email and they stated they never received any information regarding the appointment . They couldn’t even schedule the appointment right, I could only imagine what would happen if they were awarded a contract to build a sunroom in the home.
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ID
#1349289 Review #1349289 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Customer Care
New Reviewer
The quality of the materials and the design of my screen room are excellent. But most everything else is pretty dismal. To start this product should never be sold w/o a couple of days of consulting/installation help at the beginning. Turns out the manual says this is,...
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1 comment
#1770319

What type of sunroom did you purchase out of curiosity?

ID
#1347755 Review #1347755 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Installation
Cons
  • Installation manuals and help aids
Reason of review
Installation manual and process
Loss
$1200
Preferred solution
Let the company propose a solution
New Reviewer

Shattered Side window

Our sun room side window shattered after only 1 year for no reason. Tried calling four seasons and got no responses after several calls. They do NOT return calls. Poorest Customer service I have ever encountered with any company. Sorry I bought their product. Even the installer does not get back to us in reasonable time. So now after a month+ we are still waiting for the response and replacement of the window, status unknown. Still no response from Four Seasons. POOR lousy service no matter how you look at it. Regret dealing with them. Even the initial installation did NOT go smoothly. One curved window arrived broken and had to be replaced which was a damn sooner done than this now broken window that we have been looking at since June 21st.
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ID
#1312745 Review #1312745 is a subjective opinion of poster.
Product
Four Seasons Sunrooms Sunroom
Cons
  • No response to our problem
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get a replacement window here STAT!