Anonymous
map-marker Holbrook, New York

Windows Review

Just had two salesmen come over to give me an estimate for windows, the worst 2+ hours of my life. Had to sit through a long winded sales pitch when all I wanted was a price. Anybody who has to work that hard to tell me what a superior product they make, makes me a little skeptical. Way, way overpriced.
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Anonymous
map-marker Novi, Michigan

Love my Four Seasons Sunroom built by Novi MI

I have a four seasons sunroom and I love it. The experience was fabulous.

It is like no other room in my home and brings great joy to us all.

I am pissed hearing so many complaints. It is the individual contractor you should complain about.

And don't complain if he didn't build your room that's like complaining to birmingham kfc that the chix was dry at the novi kfc store and expecting them to give you a replacement piece for free - what?

and people shouldn't be able to leave these negative things anonymously. how can anything be resolved this way

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Loss:
$25000
1 comment
Guest

couldn't have said it better

Anonymous

Water damage in the knee wall of my sunroom

Four Seasons Sunrooms - Water damage in the knee wall of my sunroom
Four Seasons Sunrooms - Water damage in the knee wall of my sunroom - Image 2

I have had a terrible experience trying to work with the local and corporate Four Seasons Sunroom representatives. I contacted the owner of the Novi, Michigan store to try to get assistance on repairing the knee wall in my sunroom. The main corner brace of the knee wall has rotted away due to a hidden water leakage inside the wall behind the drywall. This occurred due to the seal on the outside frame cracking and leaking. When the seal failed, water leaked into the wall and destroyed the studs in the wall. This is causing the entire room to shift downward toward the main corner brace. It also appears black mold is covering the entire corner and along half of the wall in both directions.

I have repeatedly tried to call the owner of the Novi, Michigan store to try to get his commitment to help me replace the wall. I am not getting any commitment from him to help me with my repairs.

I then took my complaint to the Corporate Customer Affairs department. It took them four business days to return my call. After explaining the entire history of the problems that are occurring, I was assured that the problem would be looked into by their representative. I was also assured that I would hear back from their representative in a day or so. After a week of not receiving a call back from the corporate office representative, I called them again only to be sent to their voice mail.

It is apparent to me that the Four Seasons Sunroom Company does not believe in satisfying the customer’s need. They have not made any effort to fix the structural problems that occurred due to the failure of their product.

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Loss:
$5000
3 comments
Guest

Had a similar issue when water ran under the sole plate of knee wall and got soaked up by insulation transferring to the drywall on inside of sun room. A disaster.

No one ever responded.

They should be shut down. Never again!

Guest

As a representative of Four Seasons of Novi, MI, I want to clarify what happened here.

This owner did his own concrete work. The concrete settled, and William's panel brick installed the panel brick, and water got behind it -- causing the rotting.

They went out of business, leaving this customer coming to us for resolution.

We can't be held responsible when a customer seeks out other contractors to perform work.

This room was at least 15 years old, to start. We agreed to assist him in resolving the issue, but he would never sign a contract for work, or provide a deposit for services.

Guest

The dirty secret about these sunrooms is that they will ALL leak eventually. I know, I've been in the industry building these for 15 years.

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Anonymous
map-marker Pinellas Park, Florida

Chopped up job, delays, no communications.. constant excuses.. wrong designs..

THis is a very shotty company, full of lies and promises.. and not very good at communicating, says they will show up and dont.. none of there people knows what the other is suppose to do so you are stuck in the middle being the messengers and correcting them .. well, my roof got cut off.. after waiting amonth for construction to begin.. now 2 months later, water is coming in my house, the roof is leaking ,and was constantly told the roof will go on .. next week, next week never came, no notice, no shows, no messages, no one.. I constantly call and to find out whts is going on.. no one seems to know.. now i am struggling with temporarily covering my room and all the leaky parts.. and still no roof. no answer.. no nothing.. now the contractor finally told me he is having problems with his licenses.. I already paid them for half of the job, and got nothing but my roof edge cut off and more problems. dont use them.. am now in the process of getting a lawyer and contacting the better business bureau..
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Loss:
$10198
2 comments
Guest

This sounds like a problem with your contractor, not Four Seasons. Each location is independently owned and operated.

If you went to Burger King and got terrible service you wouldn't blame the King would you? No you would just simply avoid that franchise. As a Four Season's Dealer for 18 years, as well as licensed General Contractor for the past 30 years.

I would say you had a poor contractor, not product manufacturer. Next time do more research on the individual you hire not just the products he's supplying.

Guest
reply icon Replying to comment of Guest-841594

That's absolute nonsense - Four Seasons is responsible for the job, period. On the top of the contract, it doesn't say you bought it from XYZ Co.

It says FOUR SEASONS. Think of it this way- You go to the hospital to have a procedure, the doctor did his job, but the anesthesiologist gave you the wrong amount of anesthetics and you were in a coma for a month. Would you only sue the anesthesiologist or include the hospital?

Make it even simpler - Go to Home Depot and purchase something to be installed.

They job-it-out to contractors, but in the end they didn't do a good job. The first place you go back to is Home Depot, because they are responsible for their work, period!

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Anonymous
map-marker Conroe, Texas

Four Seasons of Houston bailed on construction agreement

We contracted with Four Seasons of Houston to replace the leaking roof of our sunroom. After signing the "Custom Remodeling & Improvement Agreement" and giving the representative two checks totaling more than $8,000, we waited to be put on the schedule.

After a month, I called and was told that the rep who'd visited our home was no longer with the company, but that our file would be reviewed and I'd get a call. No call, of course. I called and left a message. No call back.

I stopped payment on the checks, fortunately. Yesterday, I drove past their showroom. Totally closed down and empty.

So really, no harm, no foul, other than loss of time. But at least the Houston office is MIA.

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Anonymous

Four Seasons Sunrooms - Phone Calls Review

Do not contact them! I did not end up purchasing a room with them (because they are much more expensive than their competitors) but went with another company.

However, four seasons will harass me on a near daily basis with up to 5 phone calls a day.

I ask, I beg, I demand to be taken off of their call list and yet they still harass me! Save yourself and do not contact them unless you enjoy telemarketing phone calls all day everyday.

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3 comments
Guest

I do not think this is fair. In the case of the NOVI MI four seasons negative reference, it is misrepresented negative press.

Novi did not build that sunroom.

The homeowner's original site work was also done by others, not by the Four Seasons that did construct the room. Finally, the homeowner did not have a contract with Novi for the repairs mentioned yet none of this information is mentioned leaving reader to assume erroneous information.

Guest

Totally, thoroughly, absolutely disgusted with their shoddy workmanship. Our sun room was filled with mold and mildew because the elements came through the incorrectly constructed outer wall.

The floor also developed big problems with mold in the grout. The glass leaked.

We did take them to small claims court for that and we won the case. Do Not deal with 4 Seasons!

Guest
reply icon Replying to comment of Guest-865447

who did you take to small claims court and win a case? who are you bad mouthing?

does anyone ever verify anything as truthful on this site or are you a competitor of four seasons just trying to hurt them.

all four seasons sunrooms offices are owned independently and many are well run and knowledgeable building professionals. this format with comments such as you've left is unfair to those with stellar reputations, good ethics and workmanship.

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Anonymous
map-marker Tampa, Florida

Four Seasons does not stand behind their products or their contractors

I signed my contract in December of 2011. It is now May of 2014 and my room is still not completed. The experience has been filled with lies, poor construction, absent customer service, and more lies. What is completed leaks. The company I signed my contract with has filed for bankruptcy and Four Seasons has done/is doing nothing to help. It will probably cost me an additional $10,000 to complete this project. The worse decision I have ever made in my life was deciding to trust this company and the people who work for it and I've made some pretty bad decisions in my life.
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Loss:
$30000
3 comments
Guest

This really sounds familiar

Guest

hello if you still need work done on your room please give me a call i can help you 781-885-****

Guest

Worst *** company I have ever had to deal with they suck big time

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Anonymous
map-marker Raleigh, North Carolina

FOUR SEASONS RIPPOFF

I RECENTLY HAD A FOURSEASONS SALES MAN IN MY HOUSE TO EDUCATE ME ABOUT SUNROOMS.HE WAS LATE.HE SAID THEY DIDNT HAVE MY CORRECT ADDRESS,AFTER 1 HR OF PUTTING OTHER COMPANIES DOWN HE GAVE ME SOME B.S ABOUT A YEAR LONG PRICE AND THE MYSTERIOUSLY CUT THE PRICE IN HALF IF I WOULD SIGN UP TODAY.I TOLD HIM NO.HE THEN CALLED HIS OFFICE TO PUT ME ON WITH "THE OWNER".I RELUCTANTLY SPOKE WITH A SLICK SPEAKING MAN WHO SAID HE WAS INFACT THE"OWNER."ANOTHER LIE.THEY BOTH TRIED TO PESSURE ME INTO SOME KIND OF DEPOSIT.AFTER I GAVE THE PHONE BACK I HEARD THE "OWNER"TELL THE SALES MAN TO GET THE H--- OUT OF THIS LOSERS HOUSE.DONT DEAL WITH THIS COMPANY EVER!!!!!!!

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2 comments
Guest

I thought about buying a rental property and using the profit to pay for my sunroom.I'm kidding of coarse The sunrooms are so expensive,you can probably do that.A sunroom company told me the minimum size they sell is 4 by 8,which costs $22,000.I thought she was kidding.

Guest

Ditto! :eek

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Maria Moore
map-marker San Leandro, California

Ordered windows in April 2013 they were all the wrong size still waiting for windows nine months later

We ordered windows for our home back in April 2013 when they arrived two months later and the installers tried to install them they were all. The wrong size the installers then went out and got some flat stock to try to Mickey Mouse them. The installers made a mess sawing the flat stock and trying to put them on the windows to make them look good the windows were way too small so they tried to use spray foam to fill them in and caulking well when they got to the back of the house the window was made upside down and the sliding glass door was made backwards so at that point Luke the manager was called he came out and remeasured and told us he was going to order new windows which was a lie. We called him several times. And same answer the windows are on their way a few months later we learned that Luke and his crew was fired and replaced by Mike we called Mike he came out with his installer and found the windows were all made wrong and they had been installed over a retro fit the windows had been replaced several years prior and. They should have removed them before installing new windows well Mike ordered us all new windows he also told us Luke had lied and never ordered new windows well now ite the end of January 2014 Mike has quit the company and our windows are suppose to be here in the warehouse with one on back order now theirs a new person in charge named Jason he keeps telling us he's tring to get a hold of his installer and set up a date but the installer can't be reached its been nine months of lies and *** this is a horrible company which has caused us major stress in our lives as of today we don't know if our windows are really here or their just buying time wish I could go back in time also the windows were very expensive 20 thousand dollars which was inherited because of my moms passing and I was tring to fix up the house now their saying the installer doesn't return phone calls more *** I really hope this company does the right thing so this nightmare can be over for us and we can move on.
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Stuti Qdd
map-marker Austin, Texas

Stalking and Harassment

Four Seasons Sunrooms has constantly stalked and harassed my family and I for over a month now

They refuse to take our name off their little call-list and call every hour, every day and we have asked them to please remove our name as we certainly are not interested in any of their services

We now are in the process of taking legal action against these crooks

We cannot understand why they choose to operate without any ethics, integrity, respect or without any consideration for other people.

If you happen to be in the market for a sunroom we would strongly recommend that you stay away from this company

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1 comment
Guest

This is clearly a competitor of Four Seasons, I am the Director of Sales for Four Seasons Sunrooms for all of Central and S. Texas please feel free to call me directly on my cell phone with any questions or concerns

Richard 210-584-****

Anonymous
map-marker Old Westbury, New York

Windows clouded up. Failure to honor lifetime guarantee. MISLEADING guarantee.

Purchased a 4 seasons greenhouse and within 2 years the windows started getting cloudy. The Holbrook headquarters referred me to the installer who referred me back to Holbrook.

After 7 years they advised me it would be 18,000 to replace the lifetime guaranteed windows because it is pro rated. STAY AWAY. The company does not stand behind the product. We also had Mario come for an evaluation.

He looked at the windows and said these were not from 4 seasons. Mario said this would never happen to a 4 Seasons window.

I then showed him the white stamp in the corner of each window of the green house. He had his Sales manager call me with an $18,000 proposal which represents the pro rated lifetime guarantee.

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Anonymous
map-marker Baltimore, Maryland

Life time warranty false lie

They tell you at the shows that the glass carries a life time warranty untill you have a problem then it is a problem. The sunroom sunk over the years and had to be jacked up. If you go to the home shows they will tell you life time warranty and then when told of problem they back off of what they said. Be sure to get in contract the final payment on pass of inspection or they will not come back. Even after the inspector said there needed to be extra supports the glass room sunk over the years of use
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Anonymous

Four SEASON sunroom!!!!

Had a four season sunroom company franchise, Person install a room, in my home fell apart almost immediately, Almost feel to the floor, was never attached to the house properly, The room has rain coming thru the ceiling along with icles, in the ceiling, the room was a disaster the windows were like nothing freezing air coming thru them they were like no windows was promised the best windows in the industry they are the worse I have in my house, do not even consider this room package it is awful had to spend 1,000's of dollars to make it even livable ,it has ruined my house to say the least ,
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Loss:
$50000
Anonymous
map-marker Philadelphia, Pennsylvania

The Salesman lied and offered predatory financing options

The salesman lied about the windows not letting in heat and cold. Well I am sitting in my sunroom freezing because the room has no insulated windows as promised. The salesman also lied about the financing plan. We paid on the sunroom for two years and it went straight to interest nothing to principal. Worst home improvement decision ever. The GE heating and air condition does not work anymore. It has only been a few years and it will not heat. Don't trust them! It was not worth the money. I also had them put a deck on to the sunroom that looks awful now. Do buy from them!!!!!
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Loss:
$60000
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Verified Reviewer
| map-marker Fairfield, New Jersey

Scam Artists!

I met with a salesperson from Four Seasons in Long Island, NY. His name was Mario **. I needed to get an estimate to replace the glass in my existing Four Seasons sunroom. He measured everything and after his demonstration, he wrote the estimate for me. It was $19,200 just for the glass! It is not a big sunroom. I told him I would need a copy of the estimate to show my brothers, who also owns the house with me. He said he can't give me the estimate. Then he said if I give him $200 cash, he would! I said I could give him a credit card and he could call it in to the office. He said they don't take credit cards at the office for estimates. Then he told me to mail him a check to his house and make it out to cash! He later sent me a text with his home address and called two times to see if I mailed out the check, which I did.

It has been 2 weeks and I have not received my estimate. He also said the estimate would include fixing the vents at the top of the sunroom. It wasn't on the estimate. I mentioned that and he said he forgot and then opened the 3-part estimate and wrote it only on the 3rd part! He is the most dishonest salesperson I have ever met! It get even better. A week after my sales call, someone from Four Seasons called to ask how the sales call went. I told them what happened and they told me that I was pulling a joke on them. Once I convinced them, they said they will have a manager call me within minutes. No one called. So now I am writing this wonderful review so no one else gets hurt like I did.

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Loss:
$19400
1 comment
Guest

I also dealt with holbrook. Please look elsewhere.

They are pure *** men all of them.

Look up them at better bus bur. it's horrifying.

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