Four Seasons Sunrooms Reviews

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Glass Roof Review

Went to the Middleton,ma location. My glass roof has never stopped leaking since it's been installed. The guys "fixing" it have no clue what they're doing and ask my husband how to fix it. What a nightmare. And it's nice for spring and fall. Winter and summer it's uncomfortable. I get frost inside all winter
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ID
#592594 Review #592594 is a subjective opinion of poster.
Location
Peabody, Massachusetts
Reason of review
Bad quality
We built a passive-solar home in 1987 with a 30 foot Four Seasons curved metal solar room across the front. We loved it until it lost its seal. The windows fogged up and filled up with water on the inside. Thank goodness it was still under warranty, but we had to pay...
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ID
#591022 Review #591022 is a subjective opinion of poster.
Location
Ellerbe, North Carolina
Pros
  • Style of solar room
Cons
  • Product quality
Reason of review
Warranty issue
Bob G is obnoxious. Talked me out if the french doors I wanted. Then when the handle feel off the door he called stating " a person will be out there tomorrow to fix it" I arraged my schedule since (yes I WORK) to meet this time frame. The next morning due to a their...
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1 comment
#948025

Four Seasons Sunrooms make "CERTIFIABLE GARBAGE".

ID
#585930 Review #585930 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Reason of review
Poor customer service
New Reviewer

Four seasons sunroom - not satisfied

We (my family) bought, lets say, semi-product from Four Seasons Sunrooms company for big price (23.000 €) and got a lot of troubles because of termal bridges at aluminium frame in inner side. We had a lot of conversations with representative in Slovenia, but they are not able to solve the problem with condensation, condensed water made a lot of damage on wooden parts inside. Because of incompetent representative and his specialists for setting-up, i put things in my hands and i solved problem with condensation because of thermal bridges. (If Four Seasons Sunrooms company wants to know, how i solved the problem, it will cost them 3000 euros :) ). My opinion about this semi-product (semi because i was forced to solve the problem and finished their job and we finally got what we ordered and payed (much)): maybe their sunroom is good for Arizona, but for Alpine country, like Slovenia, is definetly not. They can have best glass, but they have worst aluminium frame (or just we got that kind of frame - anyway, it is not suitable for cold winters). Best regards from Iztok, Slovenia.
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1 comment
#948023

Hello Iztok in Slovenia,

I just read your comments regarding your sunroom. I am in Canada and I am having the same problems that you have with the aluminum framing of my sunroom.

I think I have a solution and I also think it's the same as yours but I'm not sure how to implement it.

I don't want to go into the solution here because I would not want to help those b---t--ds at Four Seasons. If you are interested in comparing notes, please e-mail me at "ivan_hoff@***.com".

Thanks for your time, hope to hear from you.

ID
#580813 Review #580813 is a subjective opinion of poster.
Location
Ljubljana, Ljubljana Urban Commune
Cons
  • Thermal bridges
Reason of review
Bad quality
Loss
$3000

Customer Service does NOT EXIST!

Sales rep misrepresented life time guarantee on everything. Also promised upgrades never got. Numerous problems with water leaks at roof and electric in floor. Took two months longer than promised. Door to outside would not open and was told not covered. Now it will not open again. Left 6 messages for Volusia (Eddie) office. Will not return calls. Left 2 messages with home office consumer affairs (Michele). Will not return calls. Spoke to Dave (Eddie's son) in Orlando office who said he or Eddie would call. Have not heard from them. Same with Lakeland office. HORRIBLE, UNBELIEVABLE BUSINESS MODEL PRACTICES! MISREPRESENTATION!
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ID
#576658 Review #576658 is a subjective opinion of poster.
Location
Oviedo, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer
Who do I turn to when the contractors no longer exist? 6/2007 room built, 12/24/07 leaking, replaced flashing. My wall inside my home wet; oddly 12/24/14 7 years to the day leaking. Where my home roof ends and the sunroom begins is the problem. I do believe my once...
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1 comment
#921663

Maybe you can put a claim in to your house insurance?

ID
#575020 Review #575020 is a subjective opinion of poster.
Location
Woodbridge, New Jersey
Reason of review
Bad quality
This is not wholly a complaint so bear with me - with reservations I do recommend the product. I bought a 20' x 9' Four Seasons sunroom extension with the beautiful curved glass, triple-glazing and laminated pine beams in 1990 - at that time they gave a five year...
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3 comments
#1615951

The average life of an IG (insualted glass unit) is roughly 10 years. If this was installed in 1990 you got extremely lucky.

You should be on your third replacement by now depending on where you live.

I’ve installed dozens of these rooms by this manufacturer and I absolutely do not recommend them. But I just wanted to say as a glazier for 20 years your issue with the IG units is not fair.

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ID
#568579 Review #568579 is a subjective opinion of poster.
Location
Toronto, Ontario
Service
Four Seasons Sunrooms Installation
Reason of review
Damaged or defective
New Reviewer

Abandon job, took half payment, cut roof. water damages everywhere for 6 months.. never start job for 5 months, then abandon job

Ken Biddle of Four season sunrooms FLORIDA, contracted my job, with professionalism and promises.. in March 2014, took half payment, constant excuses to start job, back and forth , until May 2014 someone came to cut my roof off, then rain and rain and damages and damages, and more excuses, to come cover my roof .. and to continue job, no one showed up.. and in JULY 2014, job abandon and KEN too everyones money and ran.. left me stranded.. THEY are crooks and doesnt not complete or did anything they claim they would do.. I am in the process of filing claims with the dept of professional regulations , better business bureau and a lay suit.
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2 comments
#906011

We are a Four Seasons dealer in SC and have had nothing but positive interactions with Ken Biddle, and with Four Seasons as a whole. We would recommend Four Seasons to anyone.

#903788

This guy is now a regional manager for Four Seasons Sunrooms. Go figure!

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ID
#557273 Review #557273 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
Cons
  • Very fustrating and deceitful
Reason of review
NEVER FINISH JOB, TOOK MONEY
Loss
$27000
Preferred solution
Full refund

Windows Review

Just had two salesmen come over to give me an estimate for windows, the worst 2+ hours of my life. Had to sit through a long winded sales pitch when all I wanted was a price. Anybody who has to work that hard to tell me what a superior product they make, makes me a little skeptical. Way, way overpriced.
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ID
#554637 Review #554637 is a subjective opinion of poster.
Location
Holbrook, New York
In September of 2014, my wife and I decided we would seek out quotes for a sunroom to add to our house. After two weeks of interviewing potential contractors, we decided Four Seasons Sunrooms did not meet our needs. We contacted the comany here in Raleigh, NC and...
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1 comment
#1037346

I have an older sunroom in the home I just purchased. I have called for the past 4 days to try and have someone look at it to fix any broken panels and to get it in shape.

Communication is impossible but if you ever do get a person on the line they usually get the information all wrong. They finally got someone from my area on the line.

They made it clear they won't come look at it unless I pay $500.00 upfront.

ID
#537955 Review #537955 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Their expertise seems to be limited to their glass. The three cranks on my three windows were hardly used and had to be replaced. The metals are very weak for the weight of the window. They also have a plastic roller which shears off. Cranks broke down in multiple...
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1 comment
#1950109

so where did you get the replacements if you don't mind

ID
#521615 Review #521615 is a subjective opinion of poster.
Loss
$195
Do not contact them! I did not end up purchasing a room with them (because they are much more expensive than their competitors) but went with another company. However, four seasons will harass me on a near daily basis with up to 5 phone calls a day. I ask, I beg, I...
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3 comments
#868041

I do not think this is fair. In the case of the NOVI MI four seasons negative reference, it is misrepresented negative press.

Novi did not build that sunroom.

The homeowner's original site work was also done by others, not by the Four Seasons that did construct the room. Finally, the homeowner did not have a contract with Novi for the repairs mentioned yet none of this information is mentioned leaving reader to assume erroneous information.

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ID
#514878 Review #514878 is a subjective opinion of poster.
I have a four seasons sunroom and I love it. The experience was fabulous. It is like no other room in my home and brings great joy to us all. I am pissed hearing so many complaints. It is the individual contractor you should complain about. And don't complain if he...
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1 comment
#868045

couldn't have said it better

ID
#513968 Review #513968 is a subjective opinion of poster.
Location
Novi, Michigan
Loss
$25000

Chopped up job, delays, no communications.. constant excuses.. wrong designs..

THis is a very shotty company, full of lies and promises.. and not very good at communicating, says they will show up and dont.. none of there people knows what the other is suppose to do so you are stuck in the middle being the messengers and correcting them .. well, my roof got cut off.. after waiting amonth for construction to begin.. now 2 months later, water is coming in my house, the roof is leaking ,and was constantly told the roof will go on .. next week, next week never came, no notice, no shows, no messages, no one.. I constantly call and to find out whts is going on.. no one seems to know.. now i am struggling with temporarily covering my room and all the leaky parts.. and still no roof. no answer.. no nothing.. now the contractor finally told me he is having problems with his licenses.. I already paid them for half of the job, and got nothing but my roof edge cut off and more problems. dont use them.. am now in the process of getting a lawyer and contacting the better business bureau..
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2 comments
#841594

This sounds like a problem with your contractor, not Four Seasons. Each location is independently owned and operated.

If you went to Burger King and got terrible service you wouldn't blame the King would you? No you would just simply avoid that franchise. As a Four Season's Dealer for 18 years, as well as licensed General Contractor for the past 30 years.

I would say you had a poor contractor, not product manufacturer. Next time do more research on the individual you hire not just the products he's supplying.

#844587
@PissedConsumer841594

That's absolute nonsense - Four Seasons is responsible for the job, period. On the top of the contract, it doesn't say you bought it from XYZ Co.

It says FOUR SEASONS. Think of it this way- You go to the hospital to have a procedure, the doctor did his job, but the anesthesiologist gave you the wrong amount of anesthetics and you were in a coma for a month. Would you only sue the anesthesiologist or include the hospital?

Make it even simpler - Go to Home Depot and purchase something to be installed.

They job-it-out to contractors, but in the end they didn't do a good job. The first place you go back to is Home Depot, because they are responsible for their work, period!

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ID
#511186 Review #511186 is a subjective opinion of poster.
Location
Pinellas Park, Florida
Loss
$10198

Four Seasons does not stand behind their products or their contractors

I signed my contract in December of 2011. It is now May of 2014 and my room is still not completed. The experience has been filled with lies, poor construction, absent customer service, and more lies. What is completed leaks. The company I signed my contract with has filed for bankruptcy and Four Seasons has done/is doing nothing to help. It will probably cost me an additional $10,000 to complete this project. The worse decision I have ever made in my life was deciding to trust this company and the people who work for it and I've made some pretty bad decisions in my life.
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3 comments
#1603764

This really sounds familiar

#1266322

hello if you still need work done on your room please give me a call i can help you 781-885-****

#840660

Worst *** company I have ever had to deal with they suck big time

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ID
#489376 Review #489376 is a subjective opinion of poster.
Location
Tampa, Florida
Loss
$30000