Four Seasons Sunrooms Reviews

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Building a beautiful sunroom isn't hard work!

Leola Walker-Crosby 326 Carmel Valley Way Saint Robert, MO 65584 5**-**6-3868 Walkerleola67@***.com December 6, 2016 Missouri Attorney General, On January 16, 2016 I hired Four Seasons Sunroom to build a sunroom on my existing deck…and now—some 11 months later the contract has not been honor. Contact information for Four Seasons Sunrooms is Purchasing Manager Chris Wells, at 417-831-**** and 417-830-****---Their address is 1310 N. Nias Avenue, Springfield, Missouri 65802. To date they have only completed 65% of the of the sunroom and I have paid for 120% of the work…I know stupid of me and get a second opinion…but now the purchasing manager says an additional 3-4 weeks are required to complete the project. Chris Wells did not conduct a proper Risk Assessment Survey of the proposed deck area to determine if it was possible to build the purposed basement and sunroom – two stories. There were many delays and mounding problems to this project because; if a Risk Assessment Survey was completed initially he would have realized that there were underground electrical and gas lines under the location of the build site. To date, I have paid more than $24,000.00 for original contract of which was $27,000.00. Two contracts were drawn because the original contract could not be honored…however, Chris wrote a new contract that exempts the basement and floor system; therefore if I am having just a sunroom built over an existing deck without a flooring system…Why is the amount SO large? The building currently is incomplete both inside and outside and therefore…only worth $9,000.00…findings based on a professional appraisal. I do believe his contractors are skilled individuals. However, I believe management is not efficient and at fault for not completing a Risk Assessment Survey, the miss management of funds to pay their contractors, funds for required material, equipment and the scheduling of the contractors. Many months have gone by with many non-call/non-show for busy days of work. I have sent numerous emails asking when the sunroom will be completed after signing the second contract dated October 13, 2016…his reply was October28, 2016…on October 28, 2016 asking again when sunroom will be completed…on November 7, 2016, I sent an email stating I needed the sunroom completed by November 28, 2016, his response was “sounds good” and the sunroom will be completed November 28, 2016.” Today is December 6, 2016…the sunroom is not completed. I have not heard from him at all. I have copies of all my emails and his responses. We are demanding a full refund. Our backyard is a disgrace…this project is overpaid in full. The Attorney General should warn consumers to be extremely wary of certain irregular or unscrupulous business practices such as these. My husband 87 years and I am 68…could this be a possible scam operation or a ponzi scheme (using new-customer funds for building material and labor to pay off earlier customer funds for building material and labor)? Responding to Four Seasons’ comments to the Better Business Bureau…they have exaggerated the truth...Insomuch as, we must insist on some form of compensation because Four Seasons Sunrooms services have not met our expectations. Let me explain during the period of March 2016 thru September 2016, I started the process of refinancing my home. My home was appraised $116,000.00 because Sunroom personnel had begun construction without performing a Risk Assessment Survey thus removing all handrails on all sides of the deck and the stairs and handrails. The true appraisal of my property is $20,000.00, thus costing me an additional loss plus I had already paid $18,200.00, 2/3 the cost of the original contract and the only work performed was the removal of banisters, stairs and handrails. In addition, there were the delays of applying for an easement waiver…of which the Four Seasons Sunroom personnel had no knowledge of this procedure. I had to educate myself enough to where I got the easement waiver completed and approved by the City of Saint Robert, thus delaying the beginning of the project for some months…See copy of letter requesting a waiver to the Veteran’s Affairs attached…In addition I have attached all emails sent to everyone involved in the terrible mess. Their service contractors have been to our home nine times in 3 months, but the sunroom is still incomplete...the lighting fixtures inside and outside are nothing but a dangle of wires, it is raining inside the door (and now the door doesn't lock inside or outside), the electrical outlets are open and incomplete, the inside paneling is incomplete (loose holes in the placing of the wall paneling), the outside siding is incomplete (thus causing rain to enter into the door), AND the outside construction area looks like a DEMOLITION TRASH SITE of wood sidings, wood paneling, broken wooden pieces, nails, screws, paper, and plastic…It looks a MESS! INSOFARAS...THE SUNROOM IS NOT PROFESSIONAL BUILT! Very Respectfully, Raymond & Leola Crosby
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4 comments
#1591591

Same experience as Leola Walker but worse. They took my money tore up my back yard and didn't do the Job.

They took $34,200.00 from me and thousands from many different families in and around Springfield Mo. The dealership for Four Seasons filed bankruptcy left Springfield MO. He is now in Oklahoma City Ok. selling Four Seasons Sunrooms for Sunrooms and More Design according to his sworn testimony at his personal bankruptcy hearing.

That hearing has been rescheduled for December 12th because there where to many creditors to complete the hearing in the time allowed for the day. Four Seasons and their dealer are under investigation by the Missouri AG. Four Seasons will not back their failed dealerships.

They told us it wasn't their responsibility. I do not recommend Four Seasons Sunrooms in New York!!!!!!!

#1342470

I had a nightmare experience with Four Seasons of Spfld, MO, also. Never, never use this company!!!!

#1320624

how is this going now? my aunt is dealing the same thing in Eldon.

#1322437
@PissedConsumer1320624

My sister is having a horrible time waiting for her addition to be completed. It has been over a year now and Four Season has still not even closed it in.

Her husband has died while waiting.

They lie and lie to her. They seem to prey on the elderly!

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ID
#976446 Review #976446 is a subjective opinion of poster.
Service
Four Seasons Sunrooms Sunroom Installation
Reason of review
Bad quality
New Reviewer
Four Seasons Sunrooms - Room settleing can't open door windows in a bind screens don't fit roof seaks
The people that came out after several delays and found that they had order the wrong parts which caused more delays. Frame started cracking around the windows and then the screens don't fit because of the settling. Hired and engineer , said the install was poor Needs...
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ID
#923414 Review #923414 is a subjective opinion of poster.
Location
Elwood, Nebraska
Service
Four Seasons Sunrooms Window Installation
Cons
  • Fact that they never really tried to fix the room
Reason of review
all of the above
Loss
$48000
Preferred solution
Full refund
New Reviewer

Two New Bay windows and I cringe every time I look at the front of the house

I had two bay windows installed. I cringe every time I look at the front of the house. Installer removed old bow windows and installed new bows with out removing old silicone seal. The new roofs do not come out as far as previous and the installer came back and quickly tried to remove silicone seal and then went to masonry store and then said he is putting more silicone seal on one side and cement on the other side. I said I do not think you should do this and he said he should and did it. He said he will be back in 2 weeks and which looks better he will do on both sides and also the window above. He said he also didn't have a ladder tall enough with him for the other bay window above. He never came back. Fought with this Co. they finally came out to inspect and said it is no good and needs to be repaired. At this point I could not get anyone back to do anything. I think they do not how to correct it. It also rained that night after he put cement on the building. This cement color does not match the rest of the house. No matter how many times I have called have not gotten any help. They did this and not willing to correct it. Any reason they should not correct it, I do not think so. They really are responsible to fix the mess they caused. I was also lied to and was told they have there own installers and not subbed out and that is not true. I also do not have flashing on the roofs above the bay windows they installed. I might have water problem in the future. I would never deal with Four Seasons again unless they correct this and it a few years now and they refuse to do it. Acted like they did me a favor. No favor when it looks worse then before they tried to correct it. If I knew how to add a picture I would do it.
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1 comment
#1158404

It's interesting to read this review. I couldn't happier with my Four Seasons Sun Room.

In fact, so happy that we are having one installed in our vacation home.

It seems this was more of an inexperienced installer/franchisee rather than a product quality issue. Everyone I know who has a Four Seasons Sun Room loves it and has had no problems.

ID
#738553 Review #738553 is a subjective opinion of poster.
Location
Staten Island, New York
Cons
  • Project time
  • Thermal bridges
  • Customer service
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
They need to fix what they did. Can it be? Do I need flashing if so do it also. They were responsible to remove oldbow windowsthat incluses all.Installing cement 1 side abovebay windowthat doesn't matchexisting cement/silicone otherside on top of silicon
My sunroom is about 12 years old and I am unable to order a new screen door for the sliding door. On whole the workmanship of this sunroom is mediocre at best. The ceiling has never fit correctly resulting in a large open seam in the ceiling during warm weather. The...
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2 comments
#1591593

I wish I could get in touch with anyone else who was taken advantage of. They took my money and didn't finish the job. Stole over 30.000.00 They are under investigation with the Missouri AG office.

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ID
#727847 Review #727847 is a subjective opinion of poster.
Location
Bowling Green, Kentucky
Reason of review
Poor customer service
You might want to re-evaluate current distributors/contractors. I have been begging for some help with water leaks and French door that will no longer open! The local contractor does you no favors. They will not respond to several calls made to them over the past...
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ID
#722361 Review #722361 is a subjective opinion of poster.
Location
Beaver, Pennsylvania
Reason of review
Poor customer service

Four Seasons Sunrooms Review

Great experience, hassle free. Martin was very professional, he set a free estimate. Me and my husband are happy with the quality and service received. We love our new sunroom and entry Door.
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ID
#701246 Review #701246 is a subjective opinion of poster.
Location
Overland Park, Kansas
Reason of review
Good customer service
Four seasons sunrooms in houston is non responsive to customers. My screen room is leaking and have some other construction problems that ive contacted them about on many times. Since May they have not responded. There prices are double that of othets, but i went with...
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ID
#689511 Review #689511 is a subjective opinion of poster.
Location
Friendswood, Texas
Reason of review
Bad quality
New Reviewer
They finished the project after I threatened a lawsuit. Did an excellent job! Went above and beyond to make sure I was satisfied, the contractor was great and an expert. He was very customer friendly. Apparently this company has a problem with the sales person...
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ID
#659239 Review #659239 is a subjective opinion of poster.
Location
Helotes, Texas
Pros
  • Great quality and workmanship
Cons
  • Project time
  • Customer service
Reason of review
Good quality

Sunroom Review

Condonsation in 6 windows. $7500 to replace ., Cheaper to tear the sunroom down.
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ID
#658232 Review #658232 is a subjective opinion of poster.
Location
Canal Winchester, Ohio
Reason of review
Bad quality
We spend a bundle on a new FOur Seasons Sun Room only to have it leak every tie it rains. We tried to get the installers to fix the problem but they failed and eventually just disappeared. The room is too hot in the summer and too cold in the winter so it has become...
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1 comment
#1125073

Please contact us at 972-931-**** and provide us with your information so that we can see what happened to your complaint and schedule a job visit to go over the issues with you.

We have a A+ rating with BBB of Dallas and we take any and all service issues seriously.

ID
#646815 Review #646815 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Bad quality
New Reviewer
No customer service after the fact! Have a broken window and cannot even get them to reply! And know that broken windows in past have cost $200 each to replace. This one is on the ceiling and can't even get them to replace. NOT HAPPY!!
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1 comment
#1007881

Update: finally got their subcontractor to come out to look at the broken window and he quoted me a price of $2000+!!! He said he would check with Four Seasons to see if he could get the price down but after a month, have not heard from him and when I called, I was left on hold for about 30 minutes.

ID
#646712 Review #646712 is a subjective opinion of poster.
Location
Clermont, Florida
Reason of review
Poor customer service
New Reviewer

It has been 5 month since down payment and no communication

I gave a down payment of $12,069 on February 5,2015, have called several times to find out what is happening. It's going to be five months with absolutely no communication. Very disappointed I feel they stole my money. At this point I don't trust the company and if their lack of communication is any indication of their professionalism I rather not have the work done. The total charge is $33,000 so I don't trust them to the work. I have read bad reviews and bad experiences online from other customers and therefore I see that as a big warning not to do business with them.
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ID
#643603 Review #643603 is a subjective opinion of poster.
Location
Helotes, Texas
Cons
  • Project time
  • Customer service
Reason of review
Poor customer service
Loss
$1206
Preferred solution
Full refund

Four Seasons Sunrooms Installation Review

Four seasons in winchester va. Is just as bad . sub contractors not paid jobs not complete.late start time .worst SOBS. Ive Dealt with .mike Gordon.Joe Henley aka crooks
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ID
#639447 Review #639447 is a subjective opinion of poster.
Location
Bentonville, Virginia
Service
Four Seasons Sunrooms Installation
Reason of review
Order processing issue

Fogged Glass on all radius portion

One by one the curved glass failed. Now even the door is fogged and cloudy. The repair estimate was crazy high, and noticed the Wendy's stores that had them are taking them out. I will move forward with new construction on a closed porch with lots of windows and skylights, and will never spend another dollar with four seasons. My glass began to leak at seven years , and the dealer acts like it's no big deal. I will take the time to wave off others and try to save them the frustration of paying big money, only to watch it turn into Junk. Be warned, the labor to remove and replace is on You and they are Very pricey. Sign me "Lived and Learned"
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ID
#630490 Review #630490 is a subjective opinion of poster.
Location
Roanoke, Virginia
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund

Love my Sunroom

This site is ridiculous and unfair. I had Four Seasons Sunrooms in Dallas build me a sunroom in 2004, I had an enjoyable experience and loved my sunroom that I had them build me another one off my bedroom. They finished it last year. I read some of the complaints on this site, most of them are of installation issues and not the product. My understanding is that they are all dealers/franchises, blame them and not the product. Instead of reading these types of web site, do your home work and check Better Business Bureau Ratings, at least you will see the ratings, the response from the company and not one side of the story.
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1 comment
#1090249

Wrong! BBB is where VERY few go and rate and you DO NOT get the full story.

BBB is useless. This site has way more info and details.

ID
#601822 Review #601822 is a subjective opinion of poster.
Location
Arlington, Texas
Service
Four Seasons Sunrooms Installation
Pros
  • Product and the service
Reason of review
Good customer service