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seasons sunroom room seasons sunroom glass windows home house service customer
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1.5
Details
Four seasons sunrooms in houston is non responsive to customers. My screen room is leaking and have some other construction problems that ive contacted them about on many times. Since May they have not responded. There prices are double that of othets, but i went with...
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ID
#689511 Review #689511 is a subjective opinion of poster.
Location
Friendswood, Texas
Reason of review
Bad quality
2.0
Details
They finished the project after I threatened a lawsuit. Did an excellent job! Went above and beyond to make sure I was satisfied, the contractor was great and an expert. He was very customer friendly. Apparently this company has a problem with the sales person...
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ID
#659239 Review #659239 is a subjective opinion of poster.
Location
Helotes, Texas
Pros
  • Great quality and workmanship
Cons
  • Customer service
  • Project time
Reason of review
Good quality

Sunroom Review

Condonsation in 6 windows. $7500 to replace ., Cheaper to tear the sunroom down.
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ID
#658232 Review #658232 is a subjective opinion of poster.
Location
Canal Winchester, Ohio
Reason of review
Bad quality
We spend a bundle on a new FOur Seasons Sun Room only to have it leak every tie it rains. We tried to get the installers to fix the problem but they failed and eventually just disappeared. The room is too hot in the summer and too cold in the winter so it has become...
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1 comment
Anonymous
#1125073

Please contact us at 972-931-**** and provide us with your information so that we can see what happened to your complaint and schedule a job visit to go over the issues with you.

We have a A+ rating with BBB of Dallas and we take any and all service issues seriously.

ID
#646815 Review #646815 is a subjective opinion of poster.
Location
Dallas, Texas
Reason of review
Bad quality
1.7
Details
No customer service after the fact! Have a broken window and cannot even get them to reply! And know that broken windows in past have cost $200 each to replace. This one is on the ceiling and can't even get them to replace. NOT HAPPY!!
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1 comment
Anonymous
#1007881

Update: finally got their subcontractor to come out to look at the broken window and he quoted me a price of $2000+!!! He said he would check with Four Seasons to see if he could get the price down but after a month, have not heard from him and when I called, I was left on hold for about 30 minutes.

ID
#646712 Review #646712 is a subjective opinion of poster.
Location
Clermont, Florida
Reason of review
Poor customer service

It has been 5 month since down payment and no communication

1.0
Details
I gave a down payment of $12,069 on February 5,2015, have called several times to find out what is happening. It's going to be five months with absolutely no communication. Very disappointed I feel they stole my money. At this point I don't trust the company and if their lack of communication is any indication of their professionalism I rather not have the work done. The total charge is $33,000 so I don't trust them to the work. I have read bad reviews and bad experiences online from other customers and therefore I see that as a big warning not to do business with them.
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ID
#643603 Review #643603 is a subjective opinion of poster.
Location
Helotes, Texas
Cons
  • Customer service
  • Project time
Reason of review
Poor customer service
Loss
$1206
Preferred solution
Full refund

Four Seasons Sunrooms Installation Review

1.0
Details
Four seasons in winchester va. Is just as bad . sub contractors not paid jobs not complete.late start time .worst SOBS. Ive Dealt with .mike Gordon.Joe Henley aka crooks
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ID
#639447 Review #639447 is a subjective opinion of poster.
Location
Bentonville, Virginia
Service
Four Seasons Sunrooms Installation
Reason of review
Order processing issue

Fogged Glass on all radius portion

One by one the curved glass failed. Now even the door is fogged and cloudy. The repair estimate was crazy high, and noticed the Wendy's stores that had them are taking them out. I will move forward with new construction on a closed porch with lots of windows and skylights, and will never spend another dollar with four seasons. My glass began to leak at seven years , and the dealer acts like it's no big deal. I will take the time to wave off others and try to save them the frustration of paying big money, only to watch it turn into Junk. Be warned, the labor to remove and replace is on You and they are Very pricey. Sign me "Lived and Learned"
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ID
#630490 Review #630490 is a subjective opinion of poster.
Location
Roanoke, Virginia
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund

Love my Sunroom

4.7
Details
This site is ridiculous and unfair. I had Four Seasons Sunrooms in Dallas build me a sunroom in 2004, I had an enjoyable experience and loved my sunroom that I had them build me another one off my bedroom. They finished it last year. I read some of the complaints on this site, most of them are of installation issues and not the product. My understanding is that they are all dealers/franchises, blame them and not the product. Instead of reading these types of web site, do your home work and check Better Business Bureau Ratings, at least you will see the ratings, the response from the company and not one side of the story.
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1 comment
Anonymous
#1090249

Wrong! BBB is where VERY few go and rate and you DO NOT get the full story.

BBB is useless. This site has way more info and details.

ID
#601822 Review #601822 is a subjective opinion of poster.
Location
Arlington, Texas
Service
Four Seasons Sunrooms Installation
Pros
  • Product and the service
Reason of review
Good customer service

Glass Roof Review

1.0
Details
Went to the Middleton,ma location. My glass roof has never stopped leaking since it's been installed. The guys "fixing" it have no clue what they're doing and ask my husband how to fix it. What a nightmare. And it's nice for spring and fall. Winter and summer it's uncomfortable. I get frost inside all winter
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ID
#592594 Review #592594 is a subjective opinion of poster.
Location
Peabody, Massachusetts
Reason of review
Bad quality
2.8
Details
We built a passive-solar home in 1987 with a 30 foot Four Seasons curved metal solar room across the front. We loved it until it lost its seal. The windows fogged up and filled up with water on the inside. Thank goodness it was still under warranty, but we had to pay...
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ID
#591022 Review #591022 is a subjective opinion of poster.
Location
Ellerbe, North Carolina
Pros
  • Style of solar room
Cons
  • Product quality
Reason of review
Warranty issue
2.6
Details
Bob G is obnoxious. Talked me out if the french doors I wanted. Then when the handle feel off the door he called stating " a person will be out there tomorrow to fix it" I arraged my schedule since (yes I WORK) to meet this time frame. The next morning due to a their...
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1 comment
Anonymous
#948025

Four Seasons Sunrooms make "CERTIFIABLE GARBAGE".

ID
#585930 Review #585930 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Reason of review
Poor customer service

Four seasons sunroom - not satisfied

1.0
Details
We (my family) bought, lets say, semi-product from Four Seasons Sunrooms company for big price (23.000 €) and got a lot of troubles because of termal bridges at aluminium frame in inner side. We had a lot of conversations with representative in Slovenia, but they are not able to solve the problem with condensation, condensed water made a lot of damage on wooden parts inside. Because of incompetent representative and his specialists for setting-up, i put things in my hands and i solved problem with condensation because of thermal bridges. (If Four Seasons Sunrooms company wants to know, how i solved the problem, it will cost them 3000 euros :) ). My opinion about this semi-product (semi because i was forced to solve the problem and finished their job and we finally got what we ordered and payed (much)): maybe their sunroom is good for Arizona, but for Alpine country, like Slovenia, is definetly not. They can have best glass, but they have worst aluminium frame (or just we got that kind of frame - anyway, it is not suitable for cold winters). Best regards from Iztok, Slovenia.
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1 comment
Anonymous
#948023

Hello Iztok in Slovenia,

I just read your comments regarding your sunroom. I am in Canada and I am having the same problems that you have with the aluminum framing of my sunroom.

I think I have a solution and I also think it's the same as yours but I'm not sure how to implement it.

I don't want to go into the solution here because I would not want to help those b---t--ds at Four Seasons. If you are interested in comparing notes, please e-mail me at "ivan_hoff@***.com".

Thanks for your time, hope to hear from you.

ID
#580813 Review #580813 is a subjective opinion of poster.
Location
Ljubljana, Ljubljana Urban Commune
Cons
  • Thermal bridges
Reason of review
Bad quality
Loss
$3000

Customer Service does NOT EXIST!

1.0
Details
Sales rep misrepresented life time guarantee on everything. Also promised upgrades never got. Numerous problems with water leaks at roof and electric in floor. Took two months longer than promised. Door to outside would not open and was told not covered. Now it will not open again. Left 6 messages for Volusia (Eddie) office. Will not return calls. Left 2 messages with home office consumer affairs (Michele). Will not return calls. Spoke to Dave (Eddie's son) in Orlando office who said he or Eddie would call. Have not heard from them. Same with Lakeland office. HORRIBLE, UNBELIEVABLE BUSINESS MODEL PRACTICES! MISREPRESENTATION!
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ID
#576658 Review #576658 is a subjective opinion of poster.
Location
Oviedo, Florida
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Who do I turn to when the contractors no longer exist? 6/2007 room built, 12/24/07 leaking, replaced flashing. My wall inside my home wet; oddly 12/24/14 7 years to the day leaking. Where my home roof ends and the sunroom begins is the problem. I do believe my once...
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1 comment
Anonymous
#921663

Maybe you can put a claim in to your house insurance?

ID
#575020 Review #575020 is a subjective opinion of poster.
Location
Woodbridge, New Jersey
Reason of review
Bad quality